[Hiring] Customer Success Manager @Innovative Care Management, Inc.

Role Description

We’re looking for a relationship-driven Customer Success Manager (CSM) to join our Client Services team. In this role, you’ll serve as the primary point of contact for a portfolio of clients, owning the relationship from onboarding through renewal and beyond.

You’ll partner closely with clients, brokers, TPAs, and internal teams to ensure a seamless experience, resolve issues, and deliver meaningful value. This role is ideal for someone who enjoys balancing day-to-day client support with strategic account management—and who takes pride in building trusted, long-term partnerships that drive satisfaction, retention, and growth.

This is a fully remote role. Candidate must reside in Oregon or Washington. This is a primarily remote position; however, this position may require quarterly travel for client sites, conference or in-person meetings. Reliable transportation, schedule flexibility, and the ability to work independently while traveling is essential.

Qualifications

• At least 3 years of experience in client services or account management within healthcare, health insurance, or medical management
• Experience working with TPAs, brokers, consultants, or carriers
• Strong organizational and time management skills, with the ability to manage multiple priorities independently
• Excellent communication skills, with a high degree of professionalism, empathy, and emotional intelligence
• Proven ability to problem-solve, manage escalations, and navigate complex client situations
• Ability to work both independently and collaboratively in a fast-paced, remote environment
• Comfort with CRM systems, reporting tools, and learning new technology platforms
• Ability to handle confidential information in compliance with HIPAA

Requirements

• Experience with renewals, retention strategies, and client presentations
• Familiarity with self-funded health plans and medical terminology
• Bachelor’s degree in healthcare, business, or a related field

Benefits

• Quarterly travel for client sites, conferences, or in-person meetings
• Flexible schedule