[Hiring] Customer Success Manager @Greenhouse

Role Description

Greenhouse is looking for a Mid-Market Customer Success Manager to join our team!

Hiring well means engaging all parts of the business and leading organizational change. With this in mind, our Customer Success Managers guide our customers to drive the success of their organization by transforming the way they hire. Customer Success at Greenhouse isn't just about relationship management - it's also about digging into each customer's goals to help them discover how to best use Greenhouse to drive and improve their hiring strategy.

Who will love this job

• A proud advocate - you will be the voice of our customers while remaining compassionate, responsive, inventive, and effective.
• A teacher - you will help customers learn and navigate the product and inspire confidence on the way to hiring enlightenment.
• A helper - you can easily smooth bumpy roads and have a knack for winning hearts and minds.
• A trusted subject matter specialist - you will learn the ins and outs of our product and are creative and inventive in finding solutions for our customers.
• An excellent teammate - you are not only focused on detail but can see the "big picture" and provide ideas to elevate the team and our processes.

What you’ll do

• Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement.
• Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship.
• Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse's internal Support, Product, Engineering, and Sales teams.
• Team up with our Implementation Strategists through customer onboarding (configuration, data migration, etc.) to ensure the successful launch of new Greenhouse.
• Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes.

Qualifications

• 3+ years of direct experience in customer success OR talent acquisition.
• Strong written and verbal communication skills.
• Strong objection handling and ability to articulate value.
• B2B/SaaS experience.
• Experience in the HR/TA industry, a plus.
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse.

Requirements

• Applicants will be required to provide evidence of their right to work in Ireland as part of the application process and it is a pre-condition to any offer of employment.
• Greenhouse is not in a position to support employment permit applications for candidates for this role.

Benefits

• Medical, dental, life and disability insurance.
• Mental health resources.
• Financial wellness benefits.
• Fully paid parental leave program.
• For Ireland-based employees, we offer 25 days' vacation and an employer matching pension program.

Company Description

At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere.

• We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance.
• We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences.
• We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.