[Hiring] Customer Success Manager @Zeta Global

Role Description

You will be a key member of the Account Management team responsible for client satisfaction by providing exceptional service, thought leadership, and execution. The Account Manager will be the lead customer-facing contact with the client and will be responsible for helping to plan, develop, and execute our clients’ marketing strategies.

• Assume a leadership role in a cross-functional team including Client Solutions, Analytics, Operations, and Implementation of Web Site, Email, and Customer Data Platform optimization.
• Act in a client-facing capacity to lead the direction, communications, and outcomes across the teams.
• Assist sales and senior management in the scoping of solutions for clients resulting in programs that support the client’s business objectives and position the relationship for success.
• Manage the delivery of scoped services for clients, coordinating efforts across the internal operational teams ensuring timeliness and quality at each step.
• Lead client calls and communications including the development of client-facing materials such as proposals, presentation deliverables, strategic points of view, status reports, and requirements documents. Manage to outcomes and follow-ups.
• Work with clients to plan and execute a wide range of campaigns across addressable channels.
• Evaluate opportunities to grow the scope of services and tools.
• Oversee the quality of operational responsibilities including delivery of reports, communication of campaigns, and/or analytic changes.
• Manage client billing, budget, and forecast processes.

Qualifications

• BS or BA degree, preferably in Marketing or Business
• 3 – 5 years’ experience in account management or a client-side marketing department with experience in:
• Email/Digital marketing
• Customer journey development
• Multi/Omnichannel marketing
• Campaign management
• Excellent communications skills and relationship skills
• Proficient in MS Office: Excel, PowerPoint, and Word

Benefits

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance
• And more!!

Salary Range

The salary range for this role is $90,000 - $100,000.00, depending on location and experience.

People & Culture at Zeta

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity, or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support, and advocate for one another.

Learn more about our commitment to diversity, equity, and inclusion here .