[Hiring] Customer Success Manager @Bolster

What You’ll Do

• Drive value realization by aligning Bolster’s solutions with customer outcomes — continuously uncovering use cases and opportunities to expand adoption.
• Own a portfolio of enterprise and mid-market customers, ensuring success across varied business needs and engagement styles.
• Serve as a trusted advisor — leading Executive Business Reviews, sharing best practices, and ensuring customers gain measurable value from Bolster.
• Act as a first line of support for key accounts, triaging issues, guiding troubleshooting, and collaborating with Engineering and Support to ensure rapid resolution.
• Communicate across channels (Slack, Zoom, email, ticketing, and community forums) while balancing multiple customer priorities with poise.
• Collaborate cross-functionally with Sales, Product, Engineering, and Marketing to deliver a seamless customer experience.
• Identify patterns and insights across your customer base — surfacing common challenges, feature requests, and success stories to inform product development.
• Contribute to scalable success by crafting playbooks, templates, and customer-facing resources.
• Champion adoption, expansion, and renewal, driving customer satisfaction and growth across your book of business.

Requirements

• 4+ years of experience in Customer Success, Account Management, or Strategic Consulting, ideally in enterprise SaaS or security technology.
• Demonstrated success managing enterprise and mid-market customers with complex technical use cases.
• Curious, proactive, and resourceful — you don’t wait for answers; you seek them out and share what you learn.
• Comfortable acting as a first responder to customer questions or issues; you know when to solve independently and when to escalate.
• Strong ability to multi-task and prioritize in an omnichannel, fast-moving environment.
• Excellent communication and storytelling skills — able to translate technical concepts into business outcomes.
• Strong interpersonal skills and experience building trust-based, long-term customer relationships.
• Track record of operating with outcome-based thinking — focusing on measurable success for both the customer and the business.

Nice to Have

• Experience with tools like Salesforce, Gainsight, Zendesk, or other CS engagement platforms.
• Exposure to fraud prevention, phishing, or brand protection technologies.
• Experience engaging technical users through community or forum environments.