[Hiring] Customer Success Manager @Agilent Technologies

Role Description

This role involves empowering scientists by helping them master the digital tools they need to change the world. You will act as a trusted advisor, ensuring that our software becomes an essential part of our customers' daily discoveries.

• Guide the Journey: Act as the primary guide for customers across EMEA, helping them set up, understand, and fully adopt our digital software solutions.
• Build Lasting Bonds: Create strong, positive relationships with clients to ensure they remain loyal and satisfied Agilent partners.
• Unlock Insights: Identify customer needs and provide specific training and dashboard setups to help them find answers.
• Proactive Problem Solving: Anticipate potential issues and act as a bridge between the customer and internal teams.
• Lead Virtual Workshops: Host engaging online training sessions and business reviews to keep customers updated on new features and tools.
• Shape the Product: Gather real-world feedback from clients and share it with product teams to improve software.
• Monitor Progress: Use data and health checks to track software usage and provide assistance when needed.

Qualifications

• A University degree (Bachelors or Masters) in a scientific or technical field.
• At least 2 years of experience working with SaaS (cloud-based) software.
• Experience working in a scientific laboratory or a similar technical environment is a huge plus.
• Exceptional written and verbal communication skills.
• Professional fluency in English is a must; proficiency in Spanish, French, Italian, or German is highly desired.
• Comfortable with Excel and ready to learn new project management tools like Smartsheet.
• Proactive, outgoing, and customer-oriented.
• Enjoy working both autonomously and as part of a team.
• Great communications and interpersonal skills to interact with many internal and external partners.

Benefits

• Permanent Contract with a global industry leader.
• A Supportive Culture: Outstanding company environment.
• Career Growth: Training and development to become an expert in the SaaS space.
• Comprehensive Benefits: Company pension scheme, yearly bonus, private healthcare, stock purchase plan, and life insurance.

Additional Details

• This job has a full-time weekly schedule with the option to work remotely.
• Occasional travel required.
• Shift: Day
• Duration: No End Date
• Job Function: Services & Support