[Hiring] Customer Success Manager @Navina

Role Description

We are looking for a motivated Customer Success Manager to support and expand our growing business activities. You will be responsible for driving success at the most strategic level within your accounts and implementing a broad strategy for earning customer acceptance across the organization.

You will be working closely with our Product, R&D, and Medical teams.

• Take part in the growth of Navina’s product by influencing and shaping the future product
• Be the voice of the clients. Work closely with our clients and different external stakeholders in order to identify and solve their pain points and identify new ones.
• Build and maintain relationships with enterprise accounts, from clinicians up to executive C-level and decision-makers (post signed agreement).
• Own client communications and account operation: Set up, facilitate and lead personal F2F and virtual meetings with users, clients and decision-makers in order to increase engagement and explore product opportunities.
• Track, actively monitor and manage clients on CRM system, in addition to clients KPIs (Usage, engagement etc)
• Take part in the product cycles, road-map planning and execution.

Qualifications

• 5+ years of successful experience in managing enterprise accounts, while communicating with users in addition to decision-makers - preferably in a SaaS company
• Experience in managing Customers' Onboarding cycle, driving all activities from Close-Won to Go-Live and Initial Value
• Experience in managing customers' renewal process, with a high retention rate track record.
• Ability to work independently as well as part of a team in a fast-paced environment
• Strong communication and storytelling skills
• The position requires some travel based on business needs
• Technical background - advantage
• Experience in general sales - advantage
• Previous experience in the healthcare US - advantage