[Hiring] Customer Success Executive @FL3XX

Role Description

We are in need of a person to grow quickly into a Customer Success & Implementation role which includes managing account needs, onboarding and training, and task/project management. This is a great opportunity for an aviation professional interested in moving into the tech industry - you will begin by focusing on smaller operators and have the opportunity to move into enterprise account management and onboarding as you grow within the department.

What you'll do:

• Month 0 to Month 3:
  • Learn about FL3XX as software: how it functions, its features, and how to troubleshoot user issues;
  • Learn about FL3XX as a company: its culture, its processes, how work gets done, and who is responsible for what;
  • Begin to take ownership of smaller accounts under the guidance of the Head of the CS team.
• Month 4 to Month 8:
  • Begin taking sole ownership of accounts—building a relationship with them, ensuring their problems are resolved, and increasing adoption of FL3XX’s offerings;
  • Serve as Key Account Manager for a book of accounts, becoming a master of directing requests and issues to their proper channel, building deep relationships, and driving adoption of features.
• Month 9 Onward:
  • Onboard new accounts big and small under the direction of the Head of CS;
  • Serve as Key Account Manager for a book of accounts, becoming a master of directing requests and issues to their proper channel, building deep relationships, and driving adoption of features;
  • Begin to work towards a project of personal interest (improving and creating training materials, designing a request tracking system that provides better insights, hosting town hall-style user seminars – the opportunities are limitless!).

Qualifications

• A track record of comfortability around new technologies and the ability to learn new software quickly – start-up experience is a plus;
• Experience in business aviation (sales, flight coordination, passenger services, crew)—preferred roles within the industry:
  • Around P135 - charter operators;
  • P91 - management & flight departments;
  • Operations, Crew Management, Charter Sales.
• Ability to approach customer issues in a structured and calculated manner;
• Able to be an active player in all three areas of our customer success team: key account management, implementation/onboarding, and customer training;
• Strong written and verbal communication skills;
• Self-confident, unafraid of making mistakes, approaches new challenges with strength and flexibility;
• Excellent multitasking and project management skills;
• Well-organized with the ability to prioritise;

Benefits

• A smart, fun, international, and motivated team to work with;
• The opportunity to work with an industry-leading platform that powers business aviation operations worldwide;
• An opportunity to take part in fairs and conferences;
• Strong focus on your personal and professional development, with access to the latest tools and technologies;
• Flexible working arrangement. This is a remote position with lots of flexibility;
• A supportive team and an innovative, fast-paced work environment.