[Hiring] Customer Success Executive @HealthEdge

Role Description

The Customer Success Executive maintains and advances the overall customer relationship, speaking to how HealthEdge can solve and advance our customer's critical business objectives over time. The ideal candidate will have proven experience facilitating the successful adoption of a new technology within a commercial software environment, proven experience enabling customers to achieve maximum value from the partnership to drive adoption of HealthEdge Solutions, and an understanding of the general operations of a health plan as well as the healthcare industry as a whole.

What you will do:

• Be a trusted advisor to executive-level decision makers and other stakeholders, maintaining a delighted account relationship.
• Understand and internalize the customer's business objectives and articulate how they can leverage our technology to solve their strategic business objectives and goals.
• Stay current with industry trends that impact our customers and make recommendations on how HealthEdge technology solutions can assist in staying ahead of these trends.
• Identify and drive opportunities to increase client revenue through new business lines, consulting opportunities, or new statements of work.
• Clearly articulate the value being created for the customer through timely and measurable reporting specific to their business and objective goals.
• Serve as strategic relationship manager and customer advocate, working closely with all internal and external stakeholders.
• Measure and report on customer satisfaction, driving improvements where needed.
• Perform all job functions consistent with HealthEdge policies and procedures, including those governing handling PHI and PII.

Qualifications

• 10 or more years’ experience within the Health Care industry managing health care delivery, financing, or insurance information technology, operations.
• Direct experience within a Health Plan, TPA, or provider strongly preferred.
• Healthcare subject matter expertise with solid technical knowledge/aptitude with enterprise class insurance transaction and health care management information systems.
• Strong presentation skills with demonstrated ability of problem definition, analysis, and presentation of alternatives.
• Solid technical and operational understanding of health plan operations and software development lifecycle.
• Proven ability to maintain multiple accounts with a successful track record of growing client revenue post initial sale.
• Excellent communication skills and interpersonal skills, able to influence key executive-level stakeholders.
• General knowledge of project management tools such as Agile, critical path design, budget variance analysis, and risk mitigation approaches.
• Associates or higher level degree in health care operations, financial planning, management, or business desirable.
• Ability for travel, up to 50%.

Work Environment

• Occasionally required to move around the office.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work across multiple time zones in a hybrid or remote work environment.
• Long periods of time sitting and/or standing in front of a computer using video technology.
• May require travel dependent on company needs.