[Hiring] Customer Success Engineer II @Qumulo

Role Description

Customers are the lifeblood of our company and Qumulo is looking for strategic, customer-focused, and results-driven Customer Success Engineers (CSEs) with a strong background in cloud technologies. CSEs will engage and work with our customers to answer technical questions or resolve complex issues primarily focusing on cloud environments such as AWS and Azure. The CSE is ultimately responsible for the complete life cycle of a customer issue and ensuring proper communication and resolution.

• Troubleshoot issues on the Qumulo product in both On-Premises or Cloud file systems, including cloud infrastructure issues, permissions problems, performance issues, and general file system issues.
• Prioritize and drive resolution for escalated customer issues in both cloud and on-premises environments.
• Work cross-functionally with our sales, product, and engineering teams to ensure customer issues are quickly resolved.
• Provide feedback to engineering and product teams on product gaps and areas of improvement, particularly related to cloud offerings.
• Collaborate with peers and mentors on complex issues.
• Consistently grow knowledge and expand skill sets in cloud technologies.

Qualifications

• Multi-lingual with English as primary customer support delivery language.
• Excellent written and verbal communication skills.
• Strong problem-solving skills with a can-do attitude in a fast-paced environment.
• Demonstrated working knowledge of major cloud platforms, including compute, storage, networking, and identity management services.
• Basic network troubleshooting skills and understanding of general network technologies.
• Familiarity with Linux & Windows operating systems.
• Familiarity with Windows Active Directory or LDAP.
• Understanding of file permissions and access control in cloud environments.
• 5 - 7 years experience in a customer-facing role, including 1-3 years of troubleshooting cloud environments.
• Python Programming skills are a plus.
• Relevant cloud certifications (e.g., AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate) are a plus, but not required.
• Must have the right to work in the UK without visa sponsorship.

Requirements

• The role involves supporting both cloud and on-premises solutions, adapting to customer needs.
• We value continuous learning and adaptability in this rapidly evolving field.

Benefits

• Individual pay depends on various factors, such as role level, relevant experience and skills, and location.
• Pay ranges are reviewed and typically updated each year.
• Offers are made within the pay range applicable at the time.