[Hiring] Customer Success Engineer @Violet Labs

Role Description

This role is ideal for ambitious engineers with entrepreneurial goals.

• Own the post-sale relationship end to end: onboarding, adoption, expansion, renewal
• Run implementations hands-on: configure connectors, establish workflows, and debug integrations with systems like PLM, MES, and ERP
• Own the triage process; be the first responder for customer issues
• Embed with customer engineering teams to understand how they actually work, then design the deployment around that
• Act as the customer voice in roadmap planning and turn recurring field problems into product requirements
• Help craft the forward deployed engineering/deployment strategist team
• Hire and lead the team that follows you

Qualifications

• 5+ years in customer success, implementation, professional services, or forward deployed engineering
• Technical depth - comfortable with things like APIs, JSON, SQL
• Experience owning enterprise accounts
• A bias toward building repeatable processes out of one-off work
• Willingness to travel to customer sites
• Genuinely curious about how hardware gets designed and built

Requirements

• Experience working with CAD, PLM, MES, ERP, or similar systems
• Background in aerospace, defense, or manufacturing, or a technical degree
• Built a customer success or professional services function from zero at a Seed or Series A company
• Experience in fast-growing tech startups
• Experience building products or implementing systems that comply with International Traffic in Arms Regulations (ITAR) and The Export Administration Regulations (EAR)

Benefits

• 100% coverage of medical, dental, and vision insurance
• Remote work with semi-annual company retreats
• Unlimited PTO and sick leave
• Professional development stipend
• 401k retirement plan

ITAR Requirements

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

Remote restrictions

Must be a resident of the United States.