[Hiring] Customer Success Engineer @CyCognito

Role Description

As a Customer Success Engineer (CSE) at CyCognito, you are the technical heart of the customer relationship. You own technical adoption and integration of our platform, and you do it as a trusted advisor to the people who use it, not as a back-office resource. Senior CSEs pair deep product and security expertise with the relationship skills to build credibility with practitioners and confidence with executives, so that customers adopt the platform, see measurable value, and stay with us.

You will work in close partnership with the Customer Success Managers (CSMs) across a shared portfolio of large enterprise accounts. Technical depth is essential, but it is only half the role. The best CSEs are the person a customer asks for by name: curious about their business, straight with them when something is hard, and consistently the reason a renewal conversation is an easy one.

This role also sits at the front of our move into AI-driven penetration testing, which extends the platform from finding exposure to actively validating and exploiting it at scale. For our customers, this is a different motion to pure external attack surface management: it touches their testing cycles, their compliance and assurance obligations, their existing pentest suppliers and, often, a different set of internal stakeholders. You understand the discipline well enough to guide a customer through adopting it: how engagements are scoped, how findings are validated and reported, and how a security team consumes and acts on them.

You will be one of the first technical voices our customers hear on it, working closely with design partners and shaping how we explain the capability as it matures.

Qualifications

• 5+ years in customer-facing technical roles, ideally in a SaaS delivered model.
• Demonstrable relationship-building skill at both practitioner and executive level within large, complex enterprise organisations.
• Real curiosity about customers and a consultative instinct.
• Commercial awareness, including an understanding of how adoption, value realisation and relationship strength drive renewal and growth.
• Excellent communication skills, written and oral, in English.
• Experience and confidence presenting to partners and major customers, including senior stakeholders.
• Strong collaboration across internal teams.

Requirements

• Manage a complex and diverse set of technical requirements across multiple customers.
• Identify customers' key technical requirements, including integration with specific workflows and processes.
• Provide technical enablement and training to customer teams.
• Support the CSM team in onboarding new customers.
• Own technical adoption of our AI pentesting capability alongside attack surface management.
• Guide customers through the change in motion.
• Set the technical standard for the CS function.
• Partner with CSMs across the customer lifecycle.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health benefits.
• Flexible working hours and remote work options.
• Opportunities for professional development and growth.

Company Description

CyCognito solves one of the most fundamental business problems in cybersecurity: seeing how attackers view your organisation, where they are most likely to break in, what systems and assets are at risk, and how you can eliminate the exposure.

Founded by national intelligence agency veterans, CyCognito has a deep understanding of how attackers exploit blind spots and a path of least resistance. CyCognito serves a number of large enterprises and Fortune 500 organisations, including Colgate-Palmolive, Tesco, and many others.

Key Responsibilities

• Build and own trusted relationships with key technical stakeholders, security leaders, and platform owners.
• Understand each customer's business, security programme, and internal dynamics.
• Translate technical detail into business value.
• Hold difficult conversations well: product gaps, missed expectations, escalations, and roadmap disappointments.
• Map and broaden relationships within accounts.
• Represent the customer internally with Product and Engineering.
• Manage a complex and diverse set of technical requirements.
• Identify customers' key technical requirements.
• Provide technical enablement and training.
• Attend and contribute to regular cadence calls with the CSM team.
• Own technical adoption of our AI pentesting capability.
• Interpret and contextualise findings for customers.
• Guide customers through the change in motion.
• Set the technical standard for the CS function.
• Partner with CSMs across the customer lifecycle.