[Hiring] Customer Success Engineer @Adobe

Role Description

Customer Success Engineers are responsible for the partnership between Adobe and our strategic clients, driving value realization and return on the client’s investment. This team of technology-savvy individuals has experience in Digital Marketing and understands its value in driving company strategies.

• Act as a designated technical consultant to 5 to 7 customers using Adobe Experience Manager (AEM).
• Implement and support standard deployment methodologies.
• Manage custom integrations and bridge communication with clients, third-party providers, and various partners.
• Focus on client retention and cultivate future projects to qualify new opportunities.
• Interact frequently with Directors, VPs, and C-level executives of Fortune 500 companies.
• Develop long-term client relationships and handle technical operations.
• Improve domain expertise by collaborating in a reciprocal environment.
• Provide an outstanding customer experience for all assigned clients.
• Assist clients in rapidly growing their usage and adoption of Adobe products.
• Help clients reach their business goals by answering questions, customizing accounts, and renewing contracts.
• Work closely with Sales Executives and consult with other team members to ensure mutual objectives are met.
• Communicate consistently with clients throughout the contract lifecycle.
• Coordinate customer support to ensure timely closure of quality issues.
• Manage professional services requests.
• Work with Adobe’s AEM, Connect, LiveCycle, and other teams to assist in developing new AMIs and deployments of new software.
• Develop procedures and routines to implement and improve autoscaling capabilities.
• Demonstrate Amazon and Azure cloud services and advanced Adobe Command/Control systems.
• Support upgrade systems for enterprise customers as Adobe products evolve.
• Collaborate with teams to provision, customize, monitor, balance, and upgrade our cloud-hosted Enterprise offering.

Qualifications

• Previous experience with cloud hosting, including Microsoft Azure and AWS cloud infrastructure.
• Solid understanding of Linux, Windows Server, and Java systems.
• Experience with long-term operation, monitoring, and upgrading of Enterprise software.
• Experience troubleshooting and operating Adobe AEM in an enterprise environment.
• Understanding of enterprise internet business models and online processes, terminology, concepts, and strategies.
• Front-end experience, preferably with JavaScript knowledge; CSS is a plus.
• Real passion for digital marketing and client success.
• Excellent work ethic and leadership skills.
• Proven track record of successfully managing client relationships and technical projects.
• Ambitious, collaborative, very responsible, and passionate about exceeding client expectations.
• Excellent social, presentation, and interpersonal skills, both verbal and written.
• Ability to adapt to change and excel in high-stress situations.

Company Description

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity, and personalized customer experiences. Adobe’s industry-leading offerings enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

• 30,000+ employees worldwide creating the future and raising the bar for growth.
• Mission to hire the very best and create a culture where all employees are empowered to make an impact.
• Belief that great ideas can come from anywhere in the organization.