[Hiring] Customer Success Engineer @Logz.io

Role Description

As a Customer Success Engineer, you will be a pivotal technical strategist within our elite sales organization. This is a high-visibility, technical relationship management role where you will act as the trusted advisor for our top-tier enterprise logos. You won’t just manage accounts; you will lead the strategic adoption of our next-generation observability and cutting-edge agentic AI technologies, aligning them directly with our customers' most complex engineering and business goals.

In this role, you will:

• Drive Technical Excellence: Act as the primary technical partner for our top logos, seamlessly orchestrating everything from initial onboarding and technical enablement to customized workshops and advanced troubleshooting.
• Architect Value & Loyalty: Develop, execute, and continuously iterate on tailored customer strategies that maximize ROI, deepen platform adoption, and cement long-term brand loyalty.
• Build Trusted Technical Alliances: Foster deep, lasting relationships with key technical stakeholders, acting as their ultimate problem-solver and guiding them step-by-step through complex architectural implementations.
• Fuel Revenue Growth: Champion and execute hands-on Proof of Concepts (POCs) for new features. You will proactively spot expansion opportunities to upsell and cross-sell our agentic AI and observability suites, directly driving incremental revenue.
• Master the Onboarding Experience: Ensure a flawless, world-class onboarding journey, eliminating early friction and setting customers up for long-term operational success on Logz.io.
• Proactively Optimize Adoption: Keep a pulse on usage analytics and adoption patterns, proactively diagnosing potential bottlenecks or drop-offs before they affect the customer, and executing swift strategies to course-correct.

Qualifications

• 3+ years of experience in a highly technical, customer-facing role such as a Customer Success Engineer, Technical Account Manager (TAM), or Solutions Engineer.
• Deep industry knowledge in at least one of the following spaces: SaaS infrastructure, cloud solutions (AWS, Azure, GCP), observability technologies (logs, metrics, traces), or advanced data architecture.
• Exceptional ability to lead advanced technical workshops, coach engineering teams, navigate high-stakes discussions, and defuse technical conflicts.
• Outstanding written and verbal professional communication skills in English.
• A positive, self-starting attitude with an entrepreneurial drive.
• A BA/BSc degree in computer science, software engineering, or equivalent practical hands-on experience.

Requirements

• Full-time position Monday–Friday
• 100% Remote Flexibility for residents living anywhere in Poland.
• This position is offered exclusively as a B2B contractor agreement.
• Candidates must have a valid Blue Card (or appropriate legal right to work/reside in Poland) and be fully compliant with all local tax registration and mandatory reporting regulations.

Benefits

• Opportunity to work with cutting-edge technologies in a dynamic environment.
• Flexible working hours and remote work options.
• Engagement in a culture that values innovation and collaboration.