[Hiring] Customer Success Engineer @Fortanix

Role Description

At Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking a Customer Success Engineer who will help deploy, implement, upgrade and optimize the Fortanix platform. You will be a key technical advisor responsible for expanding the depth and breadth of Fortanix solutions with your customers to ensure long term success. This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical workstreams. Success will be measured by customer's product usage and adoption, renewal and expansion.

• Participate and lead technical design workshops with customers
• Design, Configure and Implement our platform
• Customer training and enablement
• Drive product adoption and usage
• Ensure customers are wildly successful and renewing and referenceable
• Troubleshoot and resolve production issues
• Stay current with the latest tools and methodologies; share knowledge by clearly articulating results and ideas to key decision makers
• Be the voice of the customer with engineering, product management and rest of the company

Qualifications

• Hands-on 5+ years of Professional Services experience implementing HSM or Key Management platforms and use cases.
• Be in any discipline or equivalent
• Flexible working in different time zones depending on the customer
• Experience in designing, demonstrating, and executing proof-of-concepts (PoCs) for customers independently.
• Strong technical proficiency is required, with hands-on experience in systems administration, container technologies, and scripting languages.
• Demonstrated hands-on experience with at least one HSM or KMS platform, including but not limited to AWS CloudHSM, AWS KMS, Google Cloud KMS, Azure Key Vault, or IBM Key Protect.
• Strong working knowledge of cryptographic interfaces, such as PKCS#11, CAPI, CNG, JCE, and KMIP.
• Experienced with various database encryption, tokenization, certificate management other key management operations.
• Ability to work in a highly fast-paced, rapid growth environment.
• Strong collaboration, written and communication skills
• ***Must live in the UAE***

Requirements

• Pays attention to details
• Is extremely responsive and able to get back to customers in minutes in most cases
• Can work independently, while also being an effective member of a team
• Knows how to collect, create, and track support tickets
• Greatly knowledgeable about all the tech documents, HOWTO, etc. developed by us
• Differentiates a feature request from bug triage
• Identifies automation opportunities for troubleshooting common issues
• Every interaction should result into an action trail (KB, product feature, etc.)
• Is a customer champion
• Keeps track of new requests coming from customers and would want to influence product management
• Influences product features to fix common problems
• Is aware of limited time from engineers and wants to learn everything or use all tools at disposal (google search, tech docs etc.) before engaging with the engineering team

Benefits

• Collaborative work environment
• Amazing equity
• Great benefits
• Competitive salary
• Opportunity to redefine data security in for hybrid cloud, AI and Post Quantum
• Quarterly recharge days
• 40 hours of Volunteer Time Off/year
• Internet stipend
• Friendly culture that brings the best out of everybody
• Being able to work Fully remote