[Hiring] Customer Success Engineer @Redis

Role Description

Redis is looking for highly talented Customer Success Engineers/Developers to join our CSE Team in Costa Rica. Our CSEs play a crucial role in our organization by assisting customers in overcoming obstacles, offering essential guidance for product adoption, and cultivating strong client relationships. They act as advocates for our customers within the company.

In this role you will be the liaison for top-tier clients, managing their customer success journey, ensuring they meet their goals, and helping them to grow their businesses with Redis using cutting-edge, proactive CS systems. The successful candidate will be a multi-tasker with a “can do” attitude, a love for challenges, and a customer-first mindset. Above all, a focus on world-class client service is key.

The main focus of this role is to manage customer retention, eliminate or reduce any possible churn risk, and ensure our customers stay with us over the long term. A second additional goal is to help customers learn how to better use Redis to grow their business.

If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.

• Handle and oversee tickets dispatched by support
• Triage these tickets based on the customer issue presented
• CSEs will also be required to have a forward-thinking customer service approach and reach out to specific customers proactively for specific activities, such as but not limited to:
  • End of Life support and transition
  • Redis use and risks mitigation

Qualifications

• 2+ Years as a developer and customer-facing roles consulting, support or operations
• Experience working with enterprise customers, and/or managing technical accounts
• Experience with SaaS, Front-End Frameworks (React.js, Angular, Vue.js), Back End Frameworks (Node.js, Express.js, Django, Flask, Ruby on Rails), Database Management, API and Services, and Basic DevOps
• Some experience with public cloud (AWS, GCP, Azure)
• Experience in proactively growing customer relationships within an account while expanding your understanding of the customer’s business
• Problem Solving Skills
• Excellent skills in Research and Analytics
• Must be fluent in English (C2-Advanced)

Requirements

• Experience with Redis or any other NoSQL database
• Experience with software development (Java, .NET, Python)
• Some experience with DBaaS (relational or non-relational)

Benefits

• Culture of curiosity, diversity of thought, and innovation
• Diverse and inclusive work environment
• Equal employment opportunities regardless of various classifications
• Commitment to providing access and reasonable accommodation to applicants with disabilities