[Hiring] Customer Success Enablement Manager @Ashby

Role Description

As the Customer Success Enablement Manager, you will be a critical partner to our Customer Success organization, ensuring CSMs, Implementation Specialists, Contract Management, and Professional Services teams have the skills, knowledge, and resources to deliver exceptional customer outcomes. Reporting to the Head of Revenue Enablement, you will refine and execute programs that accelerate CSM and Professional Service onboarding, reinforce customer engagement excellence, and ensure CS leaders and their teams are consistently equipped to drive retention and growth.

This is a hands-on role with high visibility, where you’ll collaborate closely with CS Leadership, Professional Services, Implementation, and cross-functional partners like Product Marketing and Revenue Operations. Your success will be measured by the effectiveness of the CS organization—knowledgeable, well-prepared CSMs, stronger renewal and expansion execution, and consistent adoption of strategic playbooks (such as our Customer Outcomes Framework) that underpin Ashby’s growth.

Customer Success will be a nearly 100 person customer-facing team next year, and your work will directly impact our trajectory to $100M ARR and beyond.

Qualifications

• Passionate about enabling Customer Success Teams to deliver business outcomes via their expertise
• Love building scalable programs that directly impact retention and expansion outcomes
• Thrive in cross-functional work and enjoy building trust with leaders and customer-facing teams
• Known for operational excellence, clarity, and execution
• Energized by both designing programs and reinforcing them with Customer Success Teams

Requirements

• Business Partnership: Partner closely with CS Leaders to understand their priorities, ask tough questions, surface gaps, and design enablement programs that align to business outcomes like NRR, expansion, and customer satisfaction.
• Program Development: Create and curate learning paths, playbooks, and frameworks tailored to CSM needs.
• New Hire Onboarding: Own onboarding for Customer Success Managers, Implementation Specialists, and Professional Services team.
• Systems & Tools: Manage enablement systems (LMS, content hubs, call libraries) to make resources easy to access.
• Scaling Impact: Thrive in dynamic, high-growth SaaS environments and support CS organizations at scale.
• Impact Measurement: Partner with CS Ops to measure program effectiveness and link enablement to business outcomes.
• Program Execution: Organized, detail-oriented, and comfortable managing multiple initiatives concurrently.

Benefits

• Time to do things the right way with an emphasis on high-quality work.
• Competitive compensation, including equity.
• 10-year exercise window for stock options.
• Unlimited PTO with four weeks recommended per year.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment, software, and office furniture budget.
• $100/month education budget with manager approval for more expensive items.