[Hiring] Customer Success Coordinator @WarriorBabe

Role Description

WarriorBabe is looking for a high-energy, customer focused, and dedicated Client Success Coordinator to join our team! Our ideal candidate is someone who has knowledge of the WarriorBabe products, specifically the WarriorBabe VIP Program, and is passionate about helping women of all ages begin and continue their fitness journeys.

As a Customer Success Coordinator, you will be the driving force behind our customers' triumphs. Your deep knowledge of our transformative products, especially the acclaimed WarriorBabe VIP Program, will enable you to guide and inspire women at every step. This role is pivotal in building strong connections with both new and established customers, making it one of the most crucial touch points in our organization.

Beyond onboarding, this role plays an important part in the client journey by helping women stay engaged, connected, and committed to their goals. The Client Success Coordinator serves as a bridge between onboarding, coaching, and long-term client success, helping identify opportunities for clients to maximize their experience with WarriorBabe through program renewals, ascension opportunities, and continued participation in our ecosystem.

What you'll do

• Support coach-client assignments as part of the welcome call cadence for all new VIP clients with oversight from the Customer Success Manager.
• Field general how-to questions about the program and onboarding requirements post-sale (received via email, phone, and text messages, primarily).
• Work closely with the internal WarriorBabe team to support any client issues and escalations.
• Proactively identify clients who may benefit from additional WarriorBabe programs, services, or support offerings and facilitate warm handoffs to the appropriate team.
• Support client retention initiatives by helping clients stay engaged, overcome onboarding barriers, and maintain momentum toward their goals.
• Contribute to renewal and ascension efforts by identifying opportunities for clients to continue their journey within the WarriorBabe ecosystem while maintaining a client-first approach.

Qualifications

• Extensive Customer Service Background: 3-5+ years in customer service, preferably with experience in client success.
• Exceptional Communication Skills: Ability to articulate ideas clearly, both verbally and in writing.
• Proficiency in CRM and Project Management Tools: Solid understanding of CRM systems and project management tools.
• Strong Multitasking and Time-Management Abilities: Ability to manage multiple priorities effectively.

Requirements

• Availability: Ideally, our perfect candidate lives on the west coast and/or can accommodate evening hours (Monday through Friday until 9pm PST/12am EST) and Saturday availability (between 7am-3pm PST/10am-6pm EST).
• Attendance on our monthly All Hands Meeting with the entire WarriorBabe company (the first Tuesday of each month).
• Attendance on a weekly customer support and operations meeting; weekly attendance on customer success team huddles.

Benefits

• Compensation starts at $28.00 per hour with potential for growth based on performance and experience.
• Client Success Coordinators are eligible for performance-based bonus opportunities tied to key business metrics, including client retention, renewals, and overall client success outcomes.
• Enjoy the benefits of a full-time remote position with flexible scheduling.
• After 90 days, you will gain access to medical, dental, and vision insurance.
• Immediately eligible to participate in our 401k plan featuring employer matching.
• Accrued PTO, including paid holidays, to support work-life balance.
• Receive discounted WarriorBabe merchandise and services.