[Hiring] Customer Success Coordinator @Scholastic

Role Description

We are currently seeking a Customer Success Coordinator to support our Customer Success team, reporting to the Sr. Director, Customer Success. This full-time position offers a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Paid vacation and sick time
• Personal days
• Parental leave
• Holiday pay
• Paid time off between Christmas and New Year’s
• Life insurance
• Short-term disability
• 401(k) with company match
• 50% employee discount on Scholastic merchandise
• Summer months typically off

Qualified candidates will support the Sr. Director, Customer Success in executing day-to-day customer success operations within the Book Fair organization. This role plays a key part in advancing our mission to encourage reading and promoting lifelong learning, while demonstrating our core values of care and respect for all.

Responsibilities

• Responsible for report knowledge and generation to support the managers and team.
• Assist managers with tracking activities, including Salesforce documentation.
• Administer payroll needs including PTO calendar/forms, weekly schedules and time adjustments.
• Order and distribute office and technology supplies as needed for the Customer Success team; including new hires.
• Update and maintain distribution lists as needed, including but not limited to email and mail lists.
• Attend and document all team meetings including any follow up and work streams identified.
• Contribute to motivating and building a positive working environment to include scheduling and implementation of team building activities, training sessions, and team meetings.
• Work with business partners to stay abreast of current and changing processes/expectations as developed.
• Work effectively in situations involving shifting priorities and rapid change, demonstrating ability to cope well with challenging circumstances.
• Understand and model Scholastic’s mission; contribute to Scholastic’s culture, values, and goals.
• Maintain business confidentiality relative to sales, marketing, merchandising, financial data, customer lists, compensation, and personnel records.
• Participate in team training programs, meetings and other activities as appropriate.

Qualifications

• High school diploma or GED equivalent required. BA/BS degree preferred.
• Proficiency with MS Office software, SalesForce/CRM technology and telecommuting software such as Zoom, WebEx, Microsoft Teams or Google Meet.
• Must be strong in organization and prioritization of workload and also able to manage multiple priorities.
• Strong oral and written communication, as well as interpersonal skills.
• Customer service oriented.
• Evening hours as needed, depending on location and time zone.
• Ensure adherence to all local, state, and federal laws, including but not limited to OSHA, DOT, and EEOC.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• Paid vacation and sick time.
• Personal days and parental leave.
• Holiday pay and paid time off between Christmas and New Year’s.
• Life insurance and short-term disability.
• 401(k) with company match.
• 50% employee discount on Scholastic merchandise.
• Summer months typically off.