[Hiring] Customer Success Consultant @Frontline Performance Group

Role Description

You are a hospitality professional who understands what it takes to drive performance at the property level and is ready to apply that experience in a consultative, customer-facing role.

• You may currently be a Front Desk Manager, Front Office Manager, Rooms Division Manager, Hotel Operations Manager, Assistant General Manager, or in a hospitality Customer Success or account management role.
• You understand hotel operations and the realities of running a property—from frontline execution and guest experience to team performance, revenue goals, and leadership accountability.
• You understand how General Managers think, the competing priorities property leaders manage every day, and what it takes to engage a frontline team and turn leadership priorities into consistent execution.
• You are comfortable with data and business performance, able to identify what is working and what is not, and translate the numbers into a clear story and actionable recommendations.
• You are a strong relationship builder and communicator who can establish credibility at every level of a property.
• You have the confidence to influence and challenge leaders when needed while remaining collaborative, responsive, and focused on helping them succeed.

Qualifications

• 3+ years of professional experience in hotel operations, hospitality Customer Success, account management, consulting, or a related role.
• Hands-on hotel/hospitality operations experience required.
• Strong understanding of hotel operations, property-level performance, and the priorities and challenges facing General Managers and hotel leadership.
• Strong presentation, facilitation, and communication skills with the confidence to engage and influence senior hotel leaders.
• Demonstrated ability to build trusted relationships with stakeholders at multiple levels of an organization.
• Strong analytical skills with the ability to interpret performance data and translate it into clear business insights and recommended actions.
• Commercial mindset with an understanding of revenue, profitability, performance, and ROI.
• Proactive, responsive, curious, and highly organized with a strong sense of ownership.
• Comfortable using software, technology, and performance data to identify opportunities and drive action.
• Ability to independently manage multiple customer relationships, priorities, and deadlines.
• Ability and willingness to travel based on customer and business needs, up to 20%.

Requirements

• Experience in roles such as Front Desk Manager, Front Office Manager, Rooms Division Manager, Hotel Operations Manager, Assistant General Manager, or similar property-level leadership experience strongly preferred.

Benefits

• Base Salary: $55,000–$70,000 + Monthly Incentives.
• Employer contribution toward company sponsored health plans.
• Dental & Vision plans offered.
• Employer paid Short-term Disability & Employer paid Long-term Disability.
• Employer paid Life Insurance Policy ($100,000).
• Employer paid Accidental Death & Dismemberment Policy ($100,000).
• 401K participation, with 4% Employer Matching Contribution.
• Paid Time Off and annual holiday closure.
• Parental Leave (Maternity, Paternity, and Adoption Leaves).