[Hiring] Customer Success Consultant @Granicus

Role Description

Granicus is seeking a Customer Success Consultant – CSC – to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients' business outcomes. You are a committed client navigator guiding customers on a strategic journey of success.

What Your Impact Will Look Like:

• Proactively guide clients through every step of the customer journey – from pre-sales to onboarding to implementation to support to sales – to ensure a seamless and successful Granicus signature experience.
• Voraciously consume Granicus and auxiliary metrics via signature dashboards, and make data-driven recommendations based on Granicus benchmarks and client baselines to accelerate adoption.
• Ensure best practices are adopted and employed along the maturity curve for respective products.
• Consult customers leveraging account and auxiliary analytics to increase adoption and usage.
• Research and keep current on relevant client topics, such as program background, agency and administration developments, media reports, and developments across verticals.
• Diligently employ existing best practices, while avidly evolving them to advance team learnings aligned with industry best practices in the Customer Success field.
• Provide bespoke approach to client interactions, while leveraging library of resources.
• Advocate for customers throughout cross-functional divisions, such as product enhancements.
• Collaborate with sales organization to expand every aspect of on-the-ground and online intelligence.
• Keenly identify and document expansion opportunities in SalesForce.
• Passionately pursue developments in Granicus product portfolio, as well as SaaS customer-success practices, competitive advancements, and modern engagement trends.
• Enthusiastically represent Granicus at internal and external speaking events as a subject-matter expert in our products and respective civic and citizen knowledge pillars.

Qualifications

• 5+ years increasing responsibility in a relevant field, such as an agency, public sector organization, or software company.
• Extraordinary appetite for analytics and advancement driven by data with preferred knowledge of civic-management and citizen-engagement tools.
• Pursuit of public sector information, developments and future as well as Granicus, Vista Equity Partners, and external best practices.
• Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation.
• Exceptional interpersonal skills for internal and external relationship building.
• Ability to thrive in a lean, self-propelling, proactive environment.
• Commitment to diversity of thought and consideration of different ideas.
• Willingness to travel, as needed, up to 20% for client meetings and Granicus commitments.

Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Benefits

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.
• Multiple Health Plan Options – Including a 100% employer-paid plan.
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
• Fitness Reimbursement Program – Stay active, your way.
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.
• Paid Parental Leave – For both birthing and non-birthing parents.
• Traditional & Roth 401(k) – With a generous company match.
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
• Online Learning Platforms – Fuel your professional development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.