[Hiring] Customer Success Associate @Coinledger

Role Description

We are looking for 1-2 seasonal Customer Success Associates to join our remote CX Team. As a member of our small, fast-paced team, you will have huge responsibility for shaping our customer support processes and working directly with CoinLedger users to ensure their success in using our software.

• Proactive Outreach: Welcome new users to CoinLedger, and provide delightful, rapid support to users via Intercom. This includes reading and responding to customer queries via chat and email.
• Boost Retention: Drive product growth and performance by ensuring that customers don't leave the CoinLedger ecosystem.
• Communication: Champion the voice of the user in product development. Use your customer knowledge to provide fearless product feedback and suggestions to the CoinLedger team, and help optimize customer service processes.
• Troubleshoot: Empathize with users, quickly grasp the issues they're facing, and help them overcome difficulties with the software. Maintaining and managing customer relationships and expectations will be an everyday part of the job.
• Product Development: Escalate bugs and software improvements to the engineering team using Slack, Linear, and other tools.

Qualifications

• Excellent written and verbal communication skills
• Fluent and proficient in English
• Experience in customer service, preferably remote customer service roles
• Track record of success in remote roles and environments
• Knowledge and experience with cryptocurrency/blockchain is required
• Highly responsive to customer requests
• Positive attitude and desire to help people
• Entrepreneurial mindset with a bias towards action; desire to get things done in a fast-paced environment
• Tech savvy - you have an innate curiosity about technical solutions and can quickly adapt to new digital products
• Availability to dedicate a minimum of 30 hours per week on a minimum of 4 days a week (one weekend day included) is required

Requirements

• Ideal for tech-savvy, action-oriented people
• Those with a knowledge and interest in cryptocurrency, computer science, and technology
• Those with knowledge and interest in tax or accounting, specifically crypto tax
• Those looking to gain experience in the tech/software industry
• Those who have a track record of succeeding in remote work environments

Benefits

• This is a temporary, paid contractor position which also offers college credit (if applicable to your situation)
• Flexibility in your work location
• Opportunity to work alongside colleagues from around the world
• This position pays $20 per hour
• Start date: Dec 7th, 2026; Final date: April 16th, 2027