[Hiring] Customer Success Associate @Swish Analytics

Role Description

This is a client-facing role focused on supporting and growing relationships with B2B customers in the sports betting and fantasy space. You will act as a trusted partner to clients, helping them maximize the value of Swish’s products while ensuring a seamless day-to-day experience.

This role requires strong communication skills, comfort with technical concepts (APIs, data feeds), and a deep understanding of sports betting markets.

Location: High preference for UK or within a commutable distance

Key Responsibilities

• Reporting to EMEA Customer Success Manager, you will serve as a key point of contact for B2B clients, managing inbound inquiries via Slack, email, and video calls.
• Develop deep expertise in Swish’s products, data, and workflows to effectively support client needs.
• Troubleshoot client issues in real time, translating technical concepts into clear, actionable guidance.
• Proactively identify client pain points, usage gaps, and opportunities to improve retention and satisfaction.
• Partner cross-functionally with Trading, Product, Engineering, and Data Science teams to resolve issues and relay client feedback.
• Monitor client performance and engagement, ensuring successful onboarding and ongoing adoption.
• Contribute to internal documentation, playbooks, and process improvements to scale Customer Success operations.

Requirements

• Bachelor’s degree or equivalent practical experience.
• Fluency in English (written and verbal).
• Must be based within the CET time zone (±1 hour).
• Strong communication skills with the ability to explain complex or technical topics clearly.
• Solid understanding of sports betting fundamentals, including odds, markets, and trading concepts.
• Knowledge of major global sports, with emphasis on football, tennis and U.S. sports (NBA, NFL, MLB, NHL, NCAA).

Company Description

Swish Analytics is a sports analytics, betting and fantasy startup building the next generation of predictive sports analytics data products. We believe that oddsmaking is a challenge rooted in engineering, mathematics, and sports betting expertise; not intuition. We're looking for team-oriented individuals with an authentic passion for accurate and predictive real-time data who can execute in a fast-paced, creative, and continually-evolving environment without sacrificing technical excellence. Our challenges are unique, so we hope you are comfortable in uncharted territory and passionate about building systems to support products across a variety of industries and consumer/enterprise clients.