[Hiring] Customer Success Associate @QA Wolf

Role Description

We are looking for a strategic, revenue-owning Customer Success Associate (CSA) to join our team.

• Work with a team of Customer Success Managers (CSMs) on areas like:
• Understanding customer goals and workflows to drive outcomes and long-term value
• Serving as a trusted advisor on QA and automated testing best practices
• Creating and executing success plans that clearly link product usage to business impact
• Building and maintaining alignment with technical and executive stakeholders
• Identifying risks early, handling objections, and managing escalations with clarity and urgency
• Collaborating with sales, product, and engineering to share feedback and improve the customer experience
• Delivering against targets for Net and Gross Dollar Retention (NDR/GDR)
• We hope this candidate can eventually grow into a CSM capable of managing a portfolio of 20–25 customers, and are here to support them on that journey.

Qualifications

• Hungry to dive in and learn about customer success
• Thrives in ambiguous environments (like startups) where adaptability, ownership, and initiative are key
• Great people skills and enjoys interfacing frequently with others to solve problems
• Open-minded to a variety of backgrounds and previous experiences
• Ability to learn quickly, good judgment, people skills, and initiative are far more important than specific customer success experience

Requirements

• Location: Remote in US or Canada*
• Compensation: USD $90,000
• 100% Medical, dental, and vision coverage
• 28 days of personal time off (PTO)
• A remote-first culture allows you to work virtually anywhere

Benefits

• Great compensation
• 100% Medical, dental, and vision coverage
• 28 days of personal time off (PTO)
• A remote-first culture allows you to work virtually anywhere

Company Description

QA Wolf is on a mission to eliminate every software bug in the world. We are the first QA solution that guarantees automated test coverage, helping world-class teams ship faster and more confidently. We are backed by top-tier venture capital and industry leaders, and our founding leadership team brings experience from Amazon, Bridgewater, ZipDrug, and more.