[Hiring] Customer Success Associate @Dataminr

Role Description

As a Cyber Customer Success Associate, you will drive Dataminr product adoption, renewal, and usage among EMEA customers, as well as build a strategy to foster account growth across Private Sector clients. You are excited to combine your interests in technology, government, national security, and customer success to transform the way our customers adopt and use our products. This role is based in the UK, remote.

The opportunity

• Expand the scope and scale of Dataminr products adoption, while driving successful customer outcomes within your assigned portfolio including product adoption, renewal and high customer satisfaction.
• Design and implement scalable programs that seamlessly integrate Pulse into customer workflows, and align with customer’s enterprise-level objectives.
• Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, training, and execution of playbooks / regular check-ins.
• Serve as a Cyber platform expert ensuring customer engagements support organisational goals and drive positive outcomes for the customer beyond basic platform features and functionality.
• Collect customer feedback and clearly articulate recommendations for Cyber Defence product development to our engineering and product teams.
• Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth.

Qualifications

• Bachelor's degree or equivalent relevant experience in a related field AND 3 years of enterprise software or SaaS customer success/account management experience supporting corporate accounts.
• Knowledge and/or experience with publicly available information and the real-time alerting needs of Private Sector organisations.
• Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision makers in the form of a presentation.
• High level of accountability and the ability to execute independently on multiple and competing projects and deadlines.
• Proficiency in other European languages would be advantageous.

Company Description

At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.

Founded in 2009, we have pioneered the world’s first real-time event detection platform, long before the recent Gen AI ‘boom.’ Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.

As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy.

We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more.

We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, colour, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.