[Hiring] Customer Success Associate @Custom Ink

Role Description

We’re seeking a motivated, detail-oriented, service-minded Customer Success Associate who is excited to grow their career in a collaborative, customer-focused environment. You’ll be part of a team that thrives in a dynamic environment, taking initiative to deepen customer engagement and ensures our customers achieve their goals with our platform and services. This is a great opportunity for someone early in their SaaS or client-facing journey who enjoys building relationships and problem solving.

Qualifications

• 1–3 years of experience in customer success, Account Management, client services, support, or another relationship-based role
• Strong organizational and communication skills and best practices in customer experience
• Proactive mindset with the ability to manage multiple tasks and prioritize effectively
• Comfort working cross-functionally with Sales, Marketing, and Operations teams
• A strong interest to learn about our customers, platform, and the promotional merchandise industry
• Familiarity with CRM is a plus (Salesforce, HubSpot, etc.)

Requirements

• Support onboarding and day-to-day success of a portfolio of customers by coordinating check-ins, answering platform questions, and assisting with campaign setup or troubleshooting
• Act as a liaison between customers and internal teams to ensure smooth execution of customer programs
• Manage a diverse book of business across industries, driving customer engagement and health
• Collaborate with internal partners (e.g., Operations, Product, Sales, and Marketing) to deliver outstanding customer experiences
• Track and maintain accurate customer activity, documentation, and status updates in CRM and customer success systems
• Assist in monitoring customer health and proactively flagging issues or opportunities to team leadership
• Contribute to improvements in processes, documentation, and knowledge-sharing to support customer outcomes and internal efficiency
• Participate in team initiatives, training, and ongoing development to deepen customer and product knowledge

Benefits

• Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays.
• Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being.
• Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners.
• Family-Friendly Benefits: Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for non-birthing parents, adoption assistance, pet insurance, caregiver leave, and fertility benefits.
• Financial Wellness: Build for the future with our 401(k) plan featuring company matching, employer HSA contributions for eligible plans, Life & AD&D insurance, flexible spending account options, and resources to help you manage life’s financial moments.
• Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.