[Hiring] Customer Success Application Engineer @Litmus

Role Description

The Application Engineer works with prospective and existing Litmus customers to develop solutions that demonstrate measurable value to the end user and customer business.

• Leads the development and configuration of the Litmus Edge and Litmus Edge Manager products during both proof of concept projects and production implementations.
• Supports the Sales Engineer during proof of concept projects by providing best practice configuration and design information.
• Develops custom or complex configurations needed for specific functionality during proof of concept.
• Leads production implementations and configurations of the Litmus Edge and Litmus Edge Manager products.
• Provides support during product implementations and ensures successful implementation by performing all contracted technical responsibilities.
• Provides Level 3 support to existing customers via the Litmus Service Desk post-implementation.
• Works closely with the Senior Technical Account Manager and Sales team to drive product expansion with existing customers.
• Provides input to the Sales Team to help shape and review technical aspects of proposals.

Qualifications

• Experience in a manufacturing environment, specifically delivering solutions pertaining to the shop floor, automation, industrial Internet of Things, or analytics.
• Familiar with network protocols and architecture.
• Experience coding in languages such as JavaScript or Python.
• Experience with Kubernetes and Docker.
• Understanding of databases.
• Familiarity with Linux-based systems.
• Technical skills in Cloud and Hybrid Cloud Infrastructure with one or more of the major vendors such as Azure, AWS, GCP, and Cloudera.
• Experience performing in a customer-facing / interactive role.
• Self-starter and able to work independently as well as in a team environment.
• Enjoys solving problems and staying abreast of new technology.
• Able to adapt to change in a fast-paced environment.

Requirements

• Validate customer requirements for proof of concept and production implementations.
• Perform Litmus Edge and Litmus Edge Manager product configuration during proof of concepts or production implementations.
• Develop innovative ways for customers to maximize value from the Litmus products.
• Maintain and contribute to internal library of solutions and best practices for deploying the Litmus Edge Product Suite.
• Own assigned areas of documentation and ensure that content is relevant and current.
• Be a technical expert on implementing Litmus Edge and Litmus Edge Manager into a customer environment.
• Provide feedback to the Sales Team regarding technical architectures and configuration requirements contained in proposals.
• Work with the Sales Engineers to enhance and maintain the quality and effectiveness of demonstration scenarios.
• Provide expert technical support to Litmus Service Desk to troubleshoot and provide L3/L4 support.
• Work with Account Executives to provide product, business, and technical knowledge in support of sales activities and strategies.
• Responsible for providing feedback from the market to Product Management and Development regarding additional products.
• Communicate with Product Management and Development to provide valuable field input into new product requirements.
• Stay abreast of product roadmap and understand the scenarios, features, and functions within each of the products.
• Work with colleagues to enhance and maintain the quality and effectiveness of demonstration scenarios.
• Provide sales with ongoing support in fulfillment of RFI's, RFP's, and other customer/prospect driven requests.
• Engage marketing and field presales to deliver webinars including recorded or live demonstrations.
• Provide assistance and expertise to Litmus Partners and Value Added Resellers during the sales cycle.
• Attend conferences, participate in Customer Meetings and Customer Focus Groups to stay on top of changes in business issues, requirements, regulations, and technology.
• Participate in local, national, and international Customer User Group conferences.

Benefits

• Build the infrastructure that makes industrial AI possible.
• Work on problems where software meets the real world.
• Have real impact, fast.
• Join a high-performance team.