[Hiring] Customer Success and Onboarding Manager @Wonderly

Role Description

We're hiring a Customer Success / Onboarding Manager to ensure customers are successfully launched and getting real results from Wonderly. This role is focused on one outcome: ensure the system works for each customer.

After a customer signs, Wonderly should:

• Launch ads
• Generate traffic
• Produce leads
• Convert those leads into booked meetings and revenue

In reality, something in that system often breaks. Your responsibility is to identify where it breaks and fix it.

What You'll Do

• Own the onboarding and early success of each customer
• Launch and monitor ads, website, and funnel performance
• Diagnose issues across the full funnel (ads, traffic, conversion, lead quality, customer behavior)
• Identify where performance is breaking and take action
• Work directly with customers to ensure they are following through on leads and processes
• Coordinate with internal teams to resolve product gaps or issues
• Continuously improve how Wonderly performs across customers

This role requires managing multiple customers at once and making decisions quickly based on incomplete information.

Requirements

• Strong problem-solving ability
• The ability to reason through systems (not just follow playbooks)
• Comfort operating in ambiguity
• High ownership — you are responsible for outcomes, not just activity
• The ability to handle multiple moving pieces simultaneously
• Form a hypothesis about what is wrong
• Test a fix
• Evaluate the result
• Adjust quickly

Expectations

• High intensity, fast-paced environment
• ~60–70 hours per week
• You will be responsible for real customer outcomes
• It will become clear quickly whether you are effective in the role
• This is not a structured or slow-moving environment. The role evolves as the product and process evolve.

Qualifications

• 1–4 years of experience in a high-performance environment (startup, ops, consulting, sales, etc.)
• New grads welcome — if you've operated at a high level in school, sports, side projects, or anything else, that counts
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities at once
• Clear and direct communication
• High ownership and accountability
• Experience with marketing, ads, or customer operations is helpful but not required.

Benefits

• Location: North America & Canada (remote)
• Base Salary: $80,000 - $120,000
• Equity in Wonderly

Final Note

I'm writing this at 10:45pm on a Saturday, a few days after a pretty intense surgery. We're about to hit a real inflection point as a company, and this role is one of the most important pieces of that. I believe very strongly in what we're building and in how critical this role is to making it work in the real world.

If you're looking for something easy, this isn't it. If you want to be in the middle of something that's moving quickly, where your work directly determines whether customers succeed or fail, and where you'll be pushed to operate at an extremely high level every day — you should apply.

Wonderly is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.