[Hiring] Customer Success Agent @memtime

Role Description

Providing reactive customer support and proactively offering solutions and strategies for our customers.

• Learn how our product works inside and out, to answer our customer’s questions.
• Write helpful emails and knowledge base content.
• Navigate conversations about upselling.
• Communicate the value of memtime and its features to potential customers.
• Provide product demonstrations/webinars.

Qualifications

• Reliable person with strong self-drive and ambition.
• Organized and a fast learner.
• Team player who communicates well with team members, customers, and partners.
• Fluent in English.
• Fluency in other languages is a huge plus.
• Well-versed in using software and understanding tech.
• Willing to understand and use the product.
• Used to working and solving problems independently through research.
• Good communicator experienced in team collaboration.

Requirements

• Fully remote.
• Full-time 40 h/week.

Benefits

• Entry job into SaaS at one of the most successful German startups.
• Fully remote work in an international environment.
• No micromanagement.
• Gather experience at a successful company in global B2B SaaS.
• Learn from seniors and expand your knowledge.
• Put your ideas into action and be rewarded for good results.