[Hiring] Customer Success /Accounting/ Bookkeeping @Pyramid Consulting

Role Description

Immediate need for a talented Customer Success / Accounting / Bookkeeping. This is a 06+ months contract opportunity with long-term potential and is located in U.S (Remote).

Key Responsibilities:

• Own a share of a pooled, queue-routed book at a target ratio of approximately 1:150.
• Respond to inbound customer needs routed through a shared queue.
• Monitor customer health scores and feature-adoption trends, intervening early when usage declines.
• Find expansion opportunities from customer conversations and create Qualified Customer Success Leads.
• Lead retention conversations, diagnosing issues and escalating as needed.
• Provide guided onboarding confirmation and adoption consulting for Tier 2a and Tier 2b accounts.

Qualifications

• 2–5 years of experience in a relationship-first Customer Success, account management, or consultative role.
• Demonstrated ability to build durable, long-term customer relationships and execute a retention motion.
• Comfort operating within a pooled, queue-routed model without dedicated 1:1 account ownership.
• Strong business acumen.
• Experience in finance, accounting, bookkeeping, or B2B SaaS is a meaningful advantage.

Requirements

• Job ID: 26-28025
• Pay Range: $24 - $25/hour.

Benefits

• Health insurance (medical, dental, vision).
• 401(k) plan.
• Paid sick leave (depending on work location).

Company Description

Our client is a leading Professional Services and Management consulting Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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