[Hiring] Customer Success Account Manager @Adobe

Role Description

In the role of Customer Success Account Manager at Adobe, you will enjoy an outstanding opportunity to collaborate with a world-class team. You will assist our customers in achieving success with Adobe's Creativity & Productivity products. Join us as we aim to deliver an outstanding customer experience and foster growth through collaboration and innovation!

• Build an in-depth comprehension of Adobe's Creativity & Productivity product range and foster conversations centered on delivering value to customers.
• Build value-based relationships with new and existing North American SMB customers.
• Drive Up-sell & Cross-sell by identifying accounts with the highest propensity to buy and contacting them via phone and email.
• Complete Marketing Qualified Leads (MQLs) with a defined SLA to improve revenue.
• Research customer contracts and purchasing history to identify expansion opportunities.
• Manage the opportunity pipeline, providing accurate and timely updates to management.
• Collaborate with Solution Specialists to improve the footprint of Adobe Solution streams.
• Engage with supporting functional teams to resolve issues related to Creative Cloud Subscriptions.

Qualifications

• Proven ability to manage a large customer set within the SMB segment.
• 3+ years of experience in a similar role, with experience in selling SAAS solutions preferred.
• Excellent communication skills, both oral and written.
• Flair for technology and the ability to lead value-based customer conversations.
• Demonstrated quick learning ability and strong attention to detail.
• Strong organizational, follow-through, and documentation skills.
• International sales experience with exposure to North American markets preferred.
• Working hours will coincide with US time zones.
• Bachelor’s degree or equivalent experience.

Company Description

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

• Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth.
• We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact.
• At Adobe, we believe that great ideas can come from anywhere in the organization.