[Hiring] Customer Success Account Manager @McKesson

Role Description

The position is responsible for managing all aspects of the technology relationship with our customers. The Account Manager develops, grows, and maintains his/her territory relationships and coordinates and collaborates with various business units within the company to ensure client requests are handled swiftly and successfully.

Key Responsibilities

• Manage the day-to-day relationship of assigned clients in the support and use of iKnowMed G2 EHR, Lynx, CVP, Practice Insights, and Ontada Health.
• Demonstrate current knowledge of all applications, along with an understanding of appropriate workflow and necessary practice support.
• Actively participate in the implementation process of accounts in their territory to facilitate a clear transition from implementation to account management.
• Support and adhere to the McKesson Specialty Health Compliance Program, including the Code of Ethics and Business Standards.
• Build and develop customer relationships and work with sales partners, network counterparts, and other internal teams to nurture and grow those relationships.
• Develop and maintain a territory business plan to strategically manage his/her territory.
• Provide day-to-day support, including post-go-live support, training and retraining needs, workflow review and optimization, implementing best practices, and providing program-related support.
• Support iKM G2 go-live to ensure a smooth transition from the Implementation phase of the project to Account Management.
• Assist customers with the resolution of issues in an accurate and timely manner, providing the highest level of customer satisfaction.

Qualifications

• Degree or equivalent and typically requires 7+ years of relevant experience.
• BS degree or equivalent experience in electronic system implementation, installation, and troubleshooting.
• 4+ years of specific systems experience within applications with iKnowMed.
• EHR application knowledge and working experience, preferably with iKnowMed G2.
• Excellent ability to build relationships, align and influence varied and diverse participants across all levels and functions to achieve requisite milestones.
• Knowledge and experience with healthcare operations, clinical, and/or financial systems (i.e. Practice Management Systems, EHR, Pharmacy Management Systems).

Requirements

• Strong organizational leadership skills with the ability to manage multiple priorities with tight and often competing deadlines.
• Familiarity with oncology practice day-to-day operations.
• Demonstrated outstanding communication skills (verbal, written, and presentation skills).
• Proficiency with MS Word, Excel, PowerPoint, and Teams.
• Travel: Up to 25% travel required.

Benefits

• Competitive compensation package determined by performance, experience, skills, equity, regular job market evaluations, and geographical markets.
• Base Pay Range for this position: $109,000 - $181,600.
• Other compensation, such as an annual bonus or long-term incentive opportunities may be offered.