[Hiring] Customer Success @Volie

Role Description

Are you passionate about delivering exceptional customer experiences and driving client success? Volie, a leader in BDC software for the automotive industry, seeks a dynamic and results-driven Customer Success Coach or Coordinator to join our team. In this remote role, you will play a key role in ensuring our customers maximize the value of our products, stay aligned with industry best practices, and receive top-tier support.

• Customer Interaction & Satisfaction: Engage regularly with new and existing customers to enhance satisfaction and implement strategies for maximizing product value.
• New Client Onboarding: Oversee the onboarding process, including client training, new account installations, and managing launch timelines.
• Communication & Reporting: Keep the VP of Customer Success and Director of Customer Success informed on account health, launch statuses, and escalated concerns. Produce weekly, quarterly, and annual reports on customer success, performance, and product utilization.
• Cross-Functional Collaboration: Serve as a liaison between sales, clients, and the development team to ensure smooth communication. Identify customer needs and industry trends to inform product updates and improvements.
• Customer Retention & Account Management: Establish yourself as a subject matter expert in automotive BDC best practices. Build and maintain strong relationships with customer points of contact (POCs), providing tailored solutions and high-level technical/product support.
• Goal Setting & Strategy: Work closely with accounts to establish and track customer goals, analyze their needs, and develop strategies to enhance performance, ensure client satisfaction, and reduce churn.

Qualifications

• Proven experience in customer success, account management, client satisfaction, or a related role.
• Strong understanding of BDC practices within the automotive industry.
• Excellent communication, presentation, and interpersonal skills.
• Ability to multitask, manage time effectively, and track multiple projects.
• A customer-centric mindset with a proactive approach to problem-solving.
• Experience working cross-functionally with teams like sales, marketing, and development.
• Fort Myers, FL preferred.

Benefits

• Be part of an innovative team that’s transforming the automotive BDC space.
• Opportunities for professional growth and development.
• A collaborative work environment where your insights and feedback will help shape our products.
• Paid holidays, PTO, 401(K).
• Company-provided tools and onboarding resources.