[Hiring] Customer Solutions Specialist @AWeber

Role Description

We're currently hiring for remote team members in the following states: DC, DE, GA, MA, MD, NC, NJ, OH, PA, SC, UT, and VA.

We are looking for an exceptional communicator who loves building and nurturing relationships that enhance the lives of each creator and small business owner that make up our community of amazing AWeber customers. By helping people understand how AWeber’s features can meet each of their unique needs, you will positively impact the lives of both seasoned marketers and those just beginning their marketing journey.

As our Customer Solutions Specialist, you'll be responsible for:

• Working variable days including some weekend days (schedule provided at least a month in advance) on the Second Shift (1PM-10PM ET).
• Offering support over multiple channels, including live chat, email, phone, and social media platforms.
• Partnering with customers through troubleshooting, providing product education, and relaying marketing best practices.
• Working on special projects and collaborating with fellow team members across the company to improve the customer experience.

To thrive as a CS specialist, you will:

• Take initiative and partner with customers by proactively educating on best practices.
• Bubble up suggestions for new product features and advocate for process enhancements in the CS department.
• Stand out with knowledge of marketing technologies such as social media, landing pages, or email platforms.
• Inspire others through your passion and investment in our customer’s success.

Our customers are the foundation and lifeblood of our business. They are the reason we get up each day - to create awesome products and provide stellar customer service.

If you are interested in:

• Being part of an award-winning team,
• Positively impacting others,
• Helping small businesses grow, and
• Making the world a better place,

then apply now to experience our culture and benefits which make us a Best in Class employer!

Benefits

• 100% Remote - we're not going back to the office.
• Strong culture that supports flexibility, entrepreneurialism, and collaboration.
• 100% Company Paid PPO medical, dental, vision insurance (spousal and domestic partner benefits available).
• 4-7 weeks of paid time off and holidays (based on tenure).
• 4 week paid sabbatical (based on tenure).
• 401K retirement plan with 4% company match.
• Company Profit Share.
• Home office equipment and internet stipend.
• Tuition reimbursement, conferences, and learning opportunities.
• Gym Memberships Reimbursement.
• Company Paid Short Term Disability Insurance.
• Company Paid Life Insurance.
• Additional Supplemental Benefits (Long Term Disability, Critical Illness, and Additional Life Insurance).