[Hiring] Customer Solutions Specialist @Outokumpu Careers

Role Description

As a global leader in Stainless Steel, we're seeking a dynamic Customer Solutions Specialist (Multiple Levels – Specialist & Senior Specialist) to join our Commercial team.

In these roles, you will serve as a critical technical liaison across the stainless-steel supply chain—supporting customers, resolving material issues, and ensuring product performance. You will work cross-functionally with Sales, Quality, Mills, and Operations teams to diagnose challenges, drive root-cause analysis, and deliver effective, customer-focused solutions. The Senior role will additionally lead complex investigations, influence corrective actions, and provide advanced technical expertise across high-impact customer situations.

Qualifications

• Bachelor’s degree preferred (Engineering or related field strongly preferred); High School Diploma or GED required.
• Customer Solutions Specialist: Minimum 5 years of experience in the stainless-steel industry.
• Senior Customer Solutions Specialist: 7–10+ years of relevant industry experience with deep technical expertise.
• Strong knowledge of stainless-steel manufacturing processes, including cold rolling, hot rolling, and finishing operations.
• Experience working in a manufacturing, service center, or industrial environment.
• Proficiency in Microsoft Office and ERP systems (SAP, AS400, PRIME preferred).
• Willingness to travel extensively (~70%).
• Bilingual (English/Spanish) is a plus.

Requirements

• Diagnose and resolve product quality issues, identifying root causes and implementing solutions.
• Provide direct technical support to customers and support claims resolution.
• Inspect materials, review lab results, and coordinate with internal teams to ensure issue closure.
• Collaborate cross-functionally to support day-to-day customer needs.
• Lead complex, high-impact customer issues, driving deep root-cause analysis and long-term corrective actions.
• Act as the technical escalation point for critical customers and situations.
• Influence cross-functional teams and mill partners to implement sustainable solutions.
• Drive continuous improvement initiatives and mentor junior team members.

Benefits

• 10 paid observed holidays plus 2 additional floating holidays to use at your discretion.
• 80 hours of paid time off annually, prorated based on hire date.
• 401(k) retirement plan with a 100% company match on the first 6% of your contributions.
• Medical coverage with HDHP and PPO plan options featuring affordable premiums and deductibles.
• Employer HSA contribution of $1,000 (individual) or $2,000 (family) for team members enrolled in the HDHP plan.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Dental and Vision coverage.
• Employer paid Short Term and Long Term Disability Insurance.
• Employer paid Group Life and AD&D insurance equal to 2½ times annual salary, with optional Supplemental Life and AD&D coverage.
• Voluntary benefits, including Aflac supplemental plans, Aura Identity and Fraud protection, and Legal Insurance.
• Employer paid wellness programs, including Calm Health, Hinge Health, and Lark.