[Hiring] Customer Solutions Manager @Ookla

Role Description

We are looking for a talented Customer Solutions Manager to play a key role in the Customer Solutions team. You have a strong history with Telecom RF & Machine Learning and ideally, you have some experience with SQL, Python & Tableau when needed. You’ll be instrumental in delivering high-quality solutions that meet the needs of our users and clients. We value curiosity, innovation and willingness to continuously learn new technologies.

This is a unique opportunity to play a key role in the success of a rapidly growing company with a global footprint. We foster a flexible, inclusive work environment that values creativity, collaboration, and individual expression. If you’re excited about solving complex Wi-Fi networking challenges for customers and driven by customer success, we’d love to meet you.

Key Responsibilities

• Serve as the entry point for customer engagement, partnering with Sales during pre-sales to shape deal strategy, qualify solutions, and define success criteria.
• Lead adoption and usage, and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes.
• Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution.
• Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use-case walkthroughs that support deal qualification, adoption, and expansion.
• Translate technical demos and analytics outputs into business-relevant value stories aligned to customer priorities and success criteria.
• Act as a trusted point of coordination for customer needs, questions, and escalations across internal teams, ensuring the right owners are engaged at the right time.
• Bring customer feedback, regional context, and market insight back to Product and leadership to help shape priorities.
• Build strong, lasting relationships with customer technical and business stakeholders across LATAM.

Qualifications

• 5+ years of Experience in Telco, ISP and Enterprise-level-technology spanning pre-sales, adoption, and customer success across technical account management, solutions consulting, or pre-sales roles in telecom, connectivity, SaaS, or data-driven environments.
• Curiosity and comfort working with large-scale data and analytics to inform customer decisions.
• Ability to manage multiple priorities while maintaining attention to detail and customer value.
• Demonstrated ability to articulate technical value, support or lead solution demonstrations, and connect data-driven insights to customer decisions.
• Strong communication skills across technical, commercial, and executive audiences.
• A passion for customer success and solving real-world connectivity challenges.
• Strong problem-solving skills and ability to adapt to changing priorities.
• Ability to manage multiple accounts simultaneously and work under pressure.
• Experience working in cross-functional and multicultural environments.
• Willingness to travel regularly for client meetings and corporate functions.
• Familiarity with Ookla's product offerings or similar technology-based products is advantageous.
• Familiarity with Data Analytics tools and solutions is a plus.

Benefits

• Competitive salaries in addition to robust, health and wellness-focused benefits, including comprehensive medical, dental, and vision coverage, as well as life and disability benefits.
• Flexible Spending Accounts (FSAs), a 401(k) with company match, and an Employee Stock Purchase Plan.
• Work-life balance with Flexible Time Off, Volunteer Time Off, and paid holidays.
• Family building and caregiving support and generous Family Care and Parental leave.
• Fitness Reimbursement and access to wellness programs.
• Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources.
• Employee engagement programs and recognition awards.