[Hiring] Customer Solutions Engineer @DigitalGenius

Role Description

As a Solutions Engineer at DigitalGenius, you will play a crucial role in driving the successful implementation of our AI-powered solutions for our clients. You'll work closely with our customers to understand their needs and ensure a smooth integration of our technology into their existing systems. Your responsibilities will include:

• Leading the technical implementation of our AI solutions, ensuring best practices and quality standards.
• Collaborating with customers to understand their requirements and tailor our solutions to match their business needs.
• Providing technical expertise throughout the implementation process, including setup, configuration, and integration with third-party platforms.
• Conducting training sessions and workshops to empower customers to utilize our solutions effectively.
• Monitoring implementation progress and ensuring the timely delivery of projects.
• Identifying and troubleshooting any technical issues that may arise during the implementation phase.
• Continuously gathering feedback from customers to improve the implementation process and enhance our offerings.

Qualifications

• 3+ years of experience in technical implementation or solutions engineering, preferably in a SaaS environment.
• Strong understanding of APIs and system integrations.
• Coding experience in Node.js and Python.
• Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
• Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.
• Proven experience in managing multiple projects simultaneously while meeting deadlines.

Requirements

• Experience in the e-commerce or AI industry.
• Familiarity with customer service platforms and helpdesk systems.

Benefits

• Fully remote with all-access to workspace of your choice.
• Competitive Salary & Equity Package.
• Generous Vacation Policy (25 Days).
• Birthday Off (in addition to Vacation Policy).
• Monthly Fitness Stipend.
• Medical, Dental, Vision Health Insurance for US-based Employees.
• 401k for US-based Employees.