[Hiring] Customer Solutions Agent @eBay

Role Description

The GEO Teammate supports eBay customers by helping them with questions, issues, and escalations across all areas (Buy, Sell, e2M, M2M, Payment). The goal is to provide clear solutions and ensure a positive customer experience. Support is provided through inbound and outbound calls, chat, and email.

Key Responsibilities

• Customer Support
  • Assist customers via phone, chat, and email with buying and selling questions or issues
  • Guide customers through account management and platform processes
  • Help troubleshoot issues related to tools, policies, programs, and campaigns
• Risk & Trust Support
  • Handle account-related concerns such as security, restrictions, suspensions, payment holds, and identity verification
  • Support customers with listing issues due to policy or rule violations
  • Address buyer-related concerns (e.g., risky behavior, poor experiences)
  • Address seller-related concerns (e.g., high-risk accounts, fraud, appeals)
  • Review customer accounts and listings to provide accurate advice and solutions
• Customer Experience
  • Follow up on unresolved issues and ensure proper closure
  • Show empathy and provide a supportive, customer-focused experience
• Performance & Compliance
  • Follow company policies, processes, and quality standards
  • Meet performance targets such as handle time, response time, and customer satisfaction

Qualifications

• At least 1 year of customer service experience (call center, e-commerce, internet, or financial services preferred)
• Strong customer service mindset
• Good verbal and written communication skills
• Able to communicate well in both Thai and English
• Ability to handle difficult conversations and manage conflicts
• Strong problem-solving skills
• Ability to research, analyze, and understand information quickly
• Detail-oriented with a process-driven mindset
• Able to work in a fast-paced and high-pressure environment
• Team player with a positive attitude
• Comfortable using the internet and digital tools
• Proficient in Microsoft Office

Company Description