[Hiring] Customer Services Specialist @Nebius

Role Description

We are looking for a detail-oriented and reliable Customer Services Specialist to handle customer requests that directly impact core business processes, including:

• GDPR / data protection requests
• Billing and financial inquiries
• Financial operations workflows
• Basic technical support

This role requires a high level of ownership and autonomy, as many requests involve sensitive data (e.g., GDPR, data privacy) and must be handled with precision and care. The ideal candidate is a self-starter, comfortable working independently, while also identifying opportunities to improve processes and increase operational efficiency.

Responsibilities

• Manage tickets end-to-end: intake, categorization, analysis, and resolution via Jira
• Handle GDPR requests: logging, documentation, coordination, and timely completion
• Support billing and finance workflows: invoice validation, clarifications, refunds, and adjustments
• Assist with financial operations processes within defined frameworks
• Provide basic technical support and escalate when needed
• Ensure strict adherence to SLAs, processes, and internal guidelines
• Maintain high-quality escalations with clear, complete, and accurate information
• Identify inefficiencies and propose improvements to workflows and recurring request handling

Qualifications

• Previous experience in customer support / L1 technical support or a similar role
• Hands-on experience with ticketing systems (e.g., Jira)
• Strong understanding of filters and dashboards (Jira or similar)
• Experience working with CLIs (e.g., AWS CLI or similar) is a plus
• Strong ability to follow processes and ensure compliance
• High attention to detail and accuracy when handling data
• Strong communication skills and customer-oriented mindset
• Ability to work independently and take ownership of tasks from start to finish
• Structured, proactive mindset with a focus on efficiency and continuous improvement

Requirements

• Experience handling GDPR requests or knowledge of data protection regulations
• Understanding of financial operations in SaaS / IT environments
• Background in billing (invoices, refunds, credit notes)

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth within Nebius.
• Flexible working arrangements.
• A dynamic and collaborative work environment that values initiative and innovation.