[Hiring] Customer Service Virtual Assistant @Atomic HR

Role Description

You’ll be the first point of contact for customers, responding to emails and social media comments using our scripts and systems. You’ll help resolve questions, build customer trust, and flag anything unusual to our internal team.

• Respond to customer emails using our scripts and tone guidelines
• Monitor and reply to comments on social media ads
• Use basic customer service tools and Google Sheets (training provided!)
• Escalate issues based on our internal processes
• Stay consistent, calm, and professional in all communications

Qualifications

• Excellent written and spoken English
• Attention to detail—you don’t miss steps
• Reliability—you’re online when you say you’ll be
• Patience & professionalism—especially with repetitive or challenging requests
• Basic tech comfort—email, docs, spreadsheets, and safe browsing habits
• Willingness to learn—open to feedback and improving every week

Requirements

• 30 hrs/week
• Must be able to work a few hours every other weekend
• Required availability: 3–5 PM PST, Monday to Friday
• Pay: $6–$7 USD/hr (based on experience)
• Location: Remote – LATAM preferred
• Training provided – We’ll teach you the tools and systems!

Benefits

• Fully remote flexibility
• Supportive training and team
• Opportunity to grow with a fast-moving brand
• Diverse, friendly team environment
• Real impact on how customers experience our brand