[Hiring] Customer Service Trainee @BlueCross BlueShield of Tennessee

Role Description

BCBST is looking for a dedicated Customer Service Representative to join our Senior Care Customer Service Department. In this role, you will provide vital support to Medicare-eligible members by assisting them with:

• Finding providers
• Resolving billing issues
• Obtaining prescriptions

This position demands strong multitasking abilities, as you will need to type and talk simultaneously to document important information.

Our ideal candidate brings experience in customer service, particularly within a medical office setting or working with the senior population. You’ll need to work independently, demonstrate patience, and possess strong problem-solving skills in a fast-paced environment.

You will be a great match for this role if you have:

• A passion for assisting Medicare-eligible members
• Recent contract experience within the Senior Care Department
• Proven ability to work effectively in a remote environment
• Flexibility to work in rotating shifts from 8:00 AM EST to 9:00 PM EST, including some weekends and holidays
• A keen attention to detail and a commitment to delivering high-quality service

While our headquarters are in Chattanooga, TN, this position is fully remote. However, you will have the option to occasionally work on campus if you prefer.

Qualifications

• High School Diploma or equivalent
• 1 year of experience in a customer service support role is required

Requirements

• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment
• Independent, sound decision-making and problem-solving skills
• If current employee with the company, must meet minimum performance expectations
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Company Description