[Hiring] Customer Service Technical Support Representative @Military Spouse Corporate Career Network

Role Description

As a Customer Service / Tech Support Representative working from home, you will:

• Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support.
• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Be an amazing problem-solver.
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; familiarity with iOS and/or MacOS, or comparable technology is preferred.
• Deliver expert customer experiences…with a smile.

Qualifications

• 6+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.).
• 1+ year of customer service experience.
• Open availability.
• A high school diploma or GED.
• A quiet, distraction-free environment to work from in your home.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.
• Strong computer navigation skills and PC knowledge.
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter).
• High-speed internet (no wireless/hotspots or satellite) and a smartphone.

Benefits

• The base salary for this position is $15/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it.
• Paid training and performance-based incentives.
• Lucrative employee referral bonus opportunities.
• Company networking opportunities with organized groups in various topics.
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• Work-from-home convenience.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.