[Hiring] Customer Service Technical Support Analyst @Aditi Consulting

Role Description

This role supports reliable exam delivery by installing, configuring, and troubleshooting test-center hardware, software, CCTV equipment, and supporting systems in collaboration with the Network Operations Centre (NOC) and VSS teams.

• Install, configure, test, and support approved test-center hardware, software, CCTV equipment, and related systems.
• Coordinate deployments with NOC and VSS teams and resolve hardware, software, and basic network connectivity issues.
• Validate system readiness and document results, issues, and follow-up actions.
• Perform other related technical support duties and project activities as assigned.

Qualifications

• One to two years of technical support experience with Windows applications, computer hardware, and customer service.
• Proficiency in installing, configuring, and troubleshooting Windows 11 and Windows Server environments.
• Working knowledge of hardware, software, and basic network troubleshooting, including TCP/IP, DNS, and DHCP.

Requirements

• Diploma or associate degree in related technology discipline, CompTIA A+ or equivalent certification, and CCTV support experience are preferred.

Skills, Knowledge, and Abilities

• Systematic hardware and software troubleshooting with strong attention to detail.
• Clear verbal and written communication with strong customer service and follow-up skills.
• Effective planning, prioritization, teamwork, and adaptability to changing schedules and requirements.

Benefits

• Medical, dental, and vision benefits.
• Health savings accounts with qualified medical plan enrollment.
• 10 paid days off.
• 3 days paid bereavement leave.
• 401(k) plan participation with employer match.
• Life and disability insurance.
• Commuter benefits.
• Dependent care flexible spending account.
• Accident insurance.
• Critical illness insurance.
• Hospital indemnity insurance.
• Accommodations and reimbursement for work travel.
• Discretionary performance or recognition bonus.
• Sick leave and mobile phone reimbursement provided based on state or local law.