[Hiring] Customer Service Team Manager @AIL

Role Description

AO Globe Life is expanding its leadership team and seeking experienced, growth-minded professionals who are ready to lead, mentor, and develop high-performing remote teams. In this fully remote role, you'll support both clients and team members while helping drive performance in a collaborative, mentorship-focused environment.

What You'll Do

• Lead Client Consultations
  • Connect with individuals who have requested information about available benefit programs
  • Schedule and conduct virtual consultations via Zoom
  • Educate clients on available benefit options
  • Guide clients through enrollment and provide ongoing support
  • Maintain accurate digital records and follow-up communications
• Develop & Support Your Team
  • Recruit, mentor, and coach new representatives
  • Lead virtual team meetings, coaching sessions, and training calls
  • Set performance goals and monitor team progress
  • Foster a positive, accountable, and growth-oriented team culture
  • Support professional development through ongoing mentorship

Qualifications

• Leadership or management experience
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Confidence using Zoom, Microsoft Office, and other digital tools
• Self-motivation and accountability in a remote environment
• Passion for mentoring, coaching, and developing others
• A positive, solutions-oriented mindset
• Experience in management, operations, customer service, sales leadership, recruiting, or team development is highly valued

Requirements

• Must be legally authorized to work in the United States
• Reliable high-speed internet connection
• Windows-based computer with webcam
• Professional home office environment
• Ability to work independently while collaborating virtually

Benefits

• 🌎 100% Remote Work
• ⏰ Flexible Schedule
• 📞 Warm Leads Provided
• 💰 Weekly Pay
• 📚 Training & Leadership Development
• 🤝 Supportive Team Culture

Company Description

For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, veteran organizations, and associations to provide supplemental life and health benefits to working families throughout the United States. As a remote-first organization, we are committed to developing leaders through mentorship, collaboration, and performance-based advancement while delivering exceptional service to the families we proudly serve.