[Hiring] Customer Service Team Leader @AIL

Role Description

AO Globe Life is expanding its leadership team and seeking experienced, growth-minded professionals who are ready to lead, mentor, and develop high-performing remote teams. In this fully remote role, you'll support both clients and team members while helping drive performance in a collaborative, mentorship-focused environment.

What You'll Do

• Lead Client Consultations
  • Connect with individuals who have requested information about available benefit programs
  • Schedule and conduct virtual consultations via Zoom
  • Educate clients on available benefit options
  • Guide clients through enrollment and provide ongoing support
  • Maintain accurate digital records and follow-up communications
• Develop & Support Your Team
  • Recruit, mentor, and coach new representatives
  • Lead virtual team meetings, coaching sessions, and training calls
  • Set performance goals and monitor team progress
  • Foster a positive, accountable, and growth-oriented team culture
  • Support professional development through ongoing mentorship

Qualifications

• Leadership or management experience
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Confidence using Zoom, Microsoft Office, and other digital tools
• Self-motivation and accountability in a remote environment
• Passion for mentoring, coaching, and developing others
• A positive, solutions-oriented mindset
• Experience in management, operations, customer service, sales leadership, recruiting, or team development is highly valued.

Requirements

• Must be legally authorized to work in the United States
• Reliable high-speed internet connection
• Windows-based computer with webcam
• Professional home office environment
• Ability to work independently while collaborating virtually

Benefits

• 🌎 100% Remote Work
  • Work from anywhere within the United States
  • No commuting or office requirements
• ⏰ Flexible Schedule
  • Create a schedule that supports your personal and professional goals
• 📞 Warm Leads Provided
  • Connect with individuals who have already requested information
  • No cold calling or prospecting required
• 💰 Weekly Pay
  • Weekly direct deposit
  • Performance-based bonuses
  • Leadership advancement opportunities
• 📚 Training & Leadership Development
  • Comprehensive onboarding
  • Ongoing leadership coaching
  • Professional development programs
  • Executive mentorship
• 🤝 Supportive Team Culture
  • Collaborative leadership environment
  • Performance recognition
  • Clear advancement pathways
  • Long-term career growth

Company Description

For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, veteran organizations, and associations to provide supplemental life and health benefits to working families throughout the United States. As a remote-first organization, we are committed to developing leaders through mentorship, collaboration, and performance-based advancement while delivering exceptional service to the families we proudly serve.

Ready to Lead? If you're ready to advance your leadership career in a flexible, fully remote environment where your growth is supported and your impact matters, we'd love to connect with you. Apply today and discover how far your leadership can take you with AO Globe Life.