[Hiring] Customer Service Support Specialist @CBT

Role Description

Are you fluent in Dutch and passionate about delivering top-notch customer experiences? Join one of the Netherlands' largest e-commerce platforms as a Customer Service Support Specialist and be part of a dynamic, international team in beautiful Lisbon, Portugal. This is your chance to support a market leader offering over 6 million products, ranging from books and entertainment to cutting-edge electronics and toys.

Why This Role Stands Out

• Relocation made easy: Comprehensive support to settle into Portugal.
• Career-building opportunity: Join a fast-growing company in the thriving e-commerce sector.
• Work-life balance: Flexible working hours with an additional lunch break.
• Inclusive environment: Enjoy working in a multicultural and innovative workplace.

Your Key Responsibilities

• Provide friendly and professional customer support via phone and email.
• Listen to customers' questions and concerns and deliver tailored solutions.
• Assist with orders, deliveries, payments, and returns.
• Act as the point of contact for external sellers, ensuring seamless operations.
• Offer guidance on digital products and e-services.
• Escalate and route unresolved issues to the appropriate departments.

Qualifications

• Speak Dutch fluently (written and spoken) and have a good command of English.
• Have experience in customer service (preferred but not mandatory).
• Possess strong problem-solving skills and enjoy helping others.
• Are a clear and empathetic communicator with a customer-first approach.
• Are proficient with basic computer tools and willing to learn new systems.

Requirements

• Salary Packages:
• €1,100 gross/month (with room allowance).
• €1,359 gross/month (without room allowance).
• Training Program:
• €213.60 per 5 working days (total for 20 days: €854.40).
• Comprehensive training delivered in English.
• Additional Benefits:
• Private health insurance for your peace of mind.
• Meal card and holiday bonuses.

Benefits

• Relocation Support:
• Airport pick-up and administrative registration assistance.
• Reimbursement of initial flight expenses.
• Annual two-way flight ticket to your home country (EU residents).
• Fully furnished shared accommodation, including utilities (water, electricity, internet, cable TV).
• Accommodation Details:
• Stay in company-rented apartments for at least 14 months.
• Fully equipped rooms, with essentials like bedsheets, pillows, and towels provided.

Work Schedule & Location

• Hours: 40 hours/week, Monday to Sunday, shifts between 07:00 and 23:00 (8-hour workday + 1-hour lunch break).
• Location: Lisbon, Portugal.
• Working Model: Remote within continental Portugal.
• Training starts: 18/May/26

Hiring Process

• Step 1: Application review.
• Step 2: Online language tests.
• Step 3: Client interview.

Contract Details

• 1-month trial period applies.
• Temporary contract with potential for renewal or permanency.

Documents Accepted

• EU Passport or Residence Card.

Don't miss this opportunity to advance your career, live in a beautiful city, and make an impact in the e-commerce world. Make the move—Apply today!