[Hiring] Customer Service Support @WEX

Role Description

The Processing/Verification Associate supports the operations team in two ways:

• Processing incoming invoices that are flagged with issues.
• Making outbound inquiries against batches of invoices and supporting documentation to ensure the invoices are true and correct and meet client operating standards.

They will also perform administrative tasks such as data processing and new client funding, along with other tasks as agreed upon with the Operations Manager. On a daily basis, they will be managed and coordinate work at the direction of the Verification Team Lead.

Qualifications

• Strong data processing.
• Strong communication skills.
• Attention to detail.
• Understanding of transportation documentation.
• Commitment to customer service.
• Organizational skills essential.
• Ability to work in a participative manner in a fast-moving team environment.
• Self-starter.

Requirements

• Ensure the asset quality of the invoices being purchased is up to Credit standards established in the Factoring Group.
• Ensure receivables purchased meet the standards set out in the client operating standards.
• Ensure administrative tasks regarding data processing are done accurately and consistent with operations procedures.
• Verify invoices via phone calls to debtors and via website look up where appropriate.
• Ensure new debtors, errors, missing documentation, debtors over credit limit, and other issues relating to ‘paper’ collateral are clearly noted on each batch of invoices.
• Ensure any policy exceptions and material issues identified are actioned and notified to the Verifications Team Leader.
• Ensure that best practice is both shared and implemented within FOF.

Benefits

• Health, dental, and vision insurances.
• Retirement savings plan.
• Paid time off.
• Health savings account.
• Flexible spending accounts.
• Life insurance.
• Disability insurance.
• Tuition reimbursement.
• Quarterly or annual bonus based on role and applicable plan.

Company Description

The base pay range represents the anticipated low and high end of the pay range for this position: $17.80 - $21.50. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being.