[Hiring] Customer Service Specialist Property and Casualty @Anywhere

Role Description

The Customer Service Specialist is responsible for delivering exceptional service to policyholders and supporting the agency’s retention and growth goals. This role involves handling customer inquiries, processing payments, conducting proactive outreach, and assisting with remarketing efforts. The ideal candidate will be detail-oriented, customer-focused, and comfortable managing both inbound and outbound communications.

• Respond to customer policy inquiries via phone, email, and other communication channels.
• Collect and process payments accurately and in compliance with agency standards.
• Perform proactive outreach to policyholders for renewals, retention, and remarketing opportunities, with demonstrated ability to influence retention outcomes through quoting strategy and carrier selection.
• Handle inbound and outbound calls with policyholders and insurance carriers to resolve issues, negotiate and coordinate across multiple carriers simultaneously, and provide updates.
• Independently quote insurance policies across multiple carriers (approximately 15–20+) using rater systems and carrier portals, evaluate coverage options, and make informed placement decisions based on risk, pricing, and retention strategy.
• Manage and retain accounts within an independent agency environment, including navigating multiple carrier appetites and underwriting considerations.
• Assist with remarketing efforts to retain customers and improve satisfaction.
• Complete administrative duties, including data entry, document management, and updating customer records in agency systems.
• Collaborate with team members to meet service level agreements and retention goals.

Qualifications

• Insurance license (Property & Casualty) or willingness to obtain within a specified timeframe. Preference given to candidates with an existing license.
• Prior experience in customer service, with strong preference for candidates coming from an independent insurance agency environment handling multiple carriers.
• Demonstrated proficiency using rater systems and managing high-volume, multi-carrier quoting workflows.
• Strong communication skills (verbal and written) and ability to handle high-volume calls.
• Proficiency in agency management systems (e.g., AMS360, Salesforce) and rater/quoting platforms used to manage and compare multiple carriers simultaneously.
• Ability to multitask, prioritize, and work in a fast-paced environment.

Requirements

• Customer-focused mindset with strong problem-solving skills.
• Strong insurance placement judgment, retention-driven quoting skills, and comfort making coverage and carrier decisions with limited oversight.
• Ability to operate effectively within an independent agency model that differs from captive environments.
• Attention to detail and accuracy in handling transactions.
• Team-oriented with a proactive approach to achieving goals.

Benefits

• Empowering culture focused on innovation and collaboration.
• Recognition as an employer of choice by various organizations.

Company Description

Our Insurance Agency helps real estate agents provide consumers with a seamless transaction experience. An independent provider of personal lines of insurance, the team works with national and regional insurance companies to design affordable coverage options and combination policies that meet a variety of budgets and lifestyles.

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate, we fulfill our purpose to empower everyone’s next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction.

We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together.

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work
• Forbes World's Best Employers
• Newsweek World's Most Trustworthy Companies
• Ethisphere World's Most Ethical Companies