[Hiring] Customer Service Specialist (Payments & Disputes) @JobLeads Careers

Role Description

As our Customer Service Specialist (Payments & Disputes), you'll own the full lifecycle of disputes and chargebacks across Adyen, PayPal, and American Express, turning scattered transaction data into airtight, evidence-backed representment cases. This isn't a back-office afterthought; it's a role with direct, measurable impact on JobLeads' bottom line, and one where your analytical instincts and persuasive writing will directly determine how much revenue we recover.

• Take full ownership of disputes and chargebacks across Adyen, PayPal, and American Express, racing the clock to meet every provider's response deadline.
• Build compelling, evidence-based representment cases, piecing together transaction records, customer communications, usage logs, and terms-of-service acceptance into a case that holds up.
• Get ahead of trouble by monitoring and responding to dispute alerts from Verifi and Ethoca, stopping chargebacks before they ever escalate.
• Reconcile payment and dispute data across provider platforms, internal systems, and bookkeeping software so nothing slips through the cracks.
• Keep customer and case data clean, current, and accurate in the company database.
• Dig into dispute trends, win/loss rates, and root causes, then bring forward ideas that reduce chargeback volume at the source.
• Document and maintain backoffice and dispute-handling processes so knowledge doesn't live only in your head.
• Partner with the wider Backoffice team, swapping insights and best practices that make everyone sharper.
• Stay a lifelong student of our products and services, because the best dispute cases come from people who truly understand what customers are buying.

Qualifications

• Fluent English and based in the United States - this is our working language and location requirement.
• Hands-on experience with backoffice or payment operations, ideally with providers like Adyen, PayPal, or American Express.
• Comfort juggling multiple systems, from internal tools to bookkeeping software, with the adaptability to pick up new platforms quickly.
• An analytical, detail-oriented mind that can spot inconsistencies in transaction data and build a fact-based case from the ground up.
• Clear, persuasive writing - your dispute responses need to be structured, evidence-backed, and genuinely convincing.
• A solution-oriented mindset that stays calm and sharp under deadline pressure.
• The versatility to thrive both independently and as part of a team.
• A strong sense of reliability - dispute deadlines don't wait, and neither should you.

Requirements

• Experience with Ethoca, Verifi, or other chargeback prevention platforms.
• A background in subscription-based businesses or SaaS.
• Additional language skills such as Spanish, German, French, or Italian.

Benefits

• A part-time role (25–30 hours per week) with the flexibility that comes with it.
• Fully remote work, based anywhere in the United States.
• Opportunities for professional growth through learning resources, training, and conference support.
• The chance to build technology that genuinely improves the lives of job seekers around the world.
• Memorable team experiences, from EU meetups to our annual company summer getaway.
• The excitement of a startup mindset combined with the stability of a well-established company.
• A role with clear ownership and visible business impact, where your expertise will help shape the future of our finance function.
• Close collaboration with international colleagues, external advisors, and key business stakeholders.