[Hiring] Customer Service Specialist II @61st Street Service Corp

Role Description

The Customer Service Specialist II is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and/or physician offices. Responsibilities will include:

• Expeditiously handle a large volume of calls.
• Attempt to collect full payment from patient or guarantor.
• Establish payment arrangements per guidelines and document terms in the billing system.
• Apply payments collected over the phone to each date of service.
• Handle customer inquiries, disputes, and complaints; escalate contentious complaints to supervisor or higher management.
• Obtain all insurance, demographic, and guarantor information; update patient profile and bill third-party payers as appropriate.
• Perform other job duties as required and assigned.

Qualifications

• High school graduate or GED certificate is required.
• A minimum of 1 year experience in a physician billing or third-party payer environment.
• Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements.
• Candidate must demonstrate the ability to understand and navigate the payer adjudication process.
• Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center/claims experience in an academic healthcare setting is preferred.

Requirements

• Must reside in the Tri-State area.
• Occasional requirements to visit the office for training, meetings, and other business needs.

Benefits

• Competitive comprehensive benefit package to eligible employees.
• Healthcare and various other benefits including Paid Time Off to promote a healthy lifestyle.

Company Description

At 61st Street Service Corporation, we are committed to providing our clients with excellent customer service while maintaining a productive environment for all employees. We are an equal employment opportunity employer and adhere to all requirements of applicable federal, state, and local civil rights laws.