[Hiring] Customer Service Specialist I - Enrollment/Call Queue Support @Staffing Solutions Organization LLC (SSO)

Role Description

The Enrollment Specialist / Customer Service Representative supports applicants and enrolled providers for Home and Community-Based Services (HCBS) waiver programs. This role is responsible for guiding providers through enrollment requirements, reviewing applications, and ensuring all necessary documentation is completed accurately. This is a highly collaborative role requiring strong customer service, organization, and attention to detail while working in a remote team environment.

Key Responsibilities

• Respond to inbound calls, emails, and messages from applicants and providers regarding enrollment, requirements, compliance, and scheduling.
• Serve as a central point of contact for provider-related inquiries.
• Review and screen provider applications for completeness and accuracy.
• Identify potential compliance issues and escalate to project management as needed.
• Return incomplete applications with clear guidance on required documentation.
• Conduct outreach via phone and email to assist applicants in completing submissions.
• Document all interactions with clear and concise contact notes.
• Coordinate with internal teams to route non-HCBS inquiries appropriately.
• Submit completed applications for quality assurance review.
• Support enrollment tracking and follow-ups across a high-volume workload (40+ applications).
• Perform additional duties as assigned.

Qualifications

• Minimum 2 years of customer service experience.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple priorities and high-volume workloads.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating with a remote team.
• Proficiency with Microsoft Office (Excel, Outlook, Teams, SharePoint).
• Comfortable learning new systems and processes.

Requirements

• Option 1: Bachelor’s degree and 2 years of experience working with providers.
• Option 2 (in lieu of degree): Minimum 36 months of experience working with providers.
• Required Experience Includes:
• Working with healthcare or social service providers (e.g., critical care, public health, HCBS populations).
• Experience serving special populations such as children, older adults, individuals with TBI, or developmental disabilities.
• At least one year of experience in one or more of the following:
• Provider monitoring.
• Medicaid or third-party payer billing.
• Provider training.
• At least one year of experience in one of the following settings:
• Home health, community health, or HCBS programs.
• Hospitals or private practices.
• Long-term care or mental health programs.
• Publicly funded or community-based social service programs.

Preferred Qualifications

• Experience with HCBS waiver programs or Medicaid enrollment processes.
• Prior experience in provider relations or healthcare compliance environments.

Additional Information

• Remote role; must be available during standard business hours.
• No supervisory responsibilities.

Keywords

• HCBS
• Medicaid
• Provider Enrollment
• Customer Service
• Application Review
• Healthcare Administration
• Provider Relations
• Compliance
• Data Entry
• Microsoft Excel
• Outlook
• SharePoint
• Remote Work
• Healthcare Operations
• Case Management Support
• Call Center
• Public Health
• Waiver Programs